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Different care options

We offer our accommodation, care and support services on a permanent, long term basis. You’ll enjoy peace of mind, knowing that you have exceptional support at your fingertips. We take the time to get to know you and tailor your program to meet your needs. We manage your healthcare for you too, so you can relax and enjoy the things you like doing.

Sometimes we all need a little break. Respite Care is a short term, temporary stay at our aged care homes. You’ll receive accommodation, care and all the support you need. This can be a handy option when carers are on holidays, or if you’re leaving hospital and need a helping hand before returning home.

For those living with dementia, we offer attentive, specialist care. Some of our residential aged care services have secure units that are purpose designed for residents living with memory impairment. You will receive all the care and support you need from our friendly team, in a safe, nurturing environment.

We offer professional end of life care for our residents where we help them live as fully and as comfortably as possible. On top of our professional clinical care and skilled symptom management, we also offer emotional and spiritual support for our residents and their loved ones. All of our aged care services has an onsite chaplain ready to provide pastoral care. Good communication is so important during this time and our caring team give you their best.

 

Feedback and complaints

Our Programs

At Lutheran Services, we offer a wide range of signature programs for our residents. From creative and lifestyle to food and dining, our programs are designed to bring joy to every resident’s day.

Creative Programs

Creative programs are a fundamental part of the care and support Lutheran Services provides. These programs are central to our vision of supporting those we service to pursue the lives they hope for.

Learn more

Happy Table

We’re sure you’ll agree, food plays a big role in how we all feel. So we’re raising the bar on mealtimes in our aged care homes with our ‘Happy Table’ initiative. Because life is better when we dine well.

Learn more

5 Steps to entering Aged Care

Step 1

Apply for an ACAT Assessment

You’ll need to be assessed by the Aged Care Assessment Team (ACAT) to find out what level of care you need. To book an assessment for yourself or a family member, call My Aged Care or call us on 1800 960 433 and a friendly Client Partner can help you get started.

Step 2

Find a community that suits you

While you’re waiting for your ACAT assessment letter, you can start researching providers to find an aged care community that will suit your care needs. Some other things to consider include location, accommodation, meals and other services and fees and charges.

Step 3

Figure out the costs

How much you pay when you move into an aged care residence will depend on your financial situation. Our Client Partners can explain the costs to you – just call  1800 960 433. We also recommend that seek independent financial advice prior to moving in.

Step 4

Apply to a provider

To move into an aged care service, you’ll need to complete an application pack and provide other forms or documents to support your application. If you would like to apply to a Lutheran Services aged care service, our Client Partners can help you with the paperwork.

Step 5

Time to move in

Once you have returned your paperwork, the provider will confirm whether your application has been accepted and agree an admission date. Then, you’re ready to move in! Your service manager will be there to make sure you have everything you need and welcome you home.

You’re not alone. We’ll help you every step of the way.

We understand how daunting the Aged Care process may seem. That’s why at Lutheran Services, we have dedicated, local Client and Community Advisors who are with you every step of the way. They happily answer all your questions and guide you through the process at your pace – step by step. They will help you with your paperwork and explain anything that might be confusing. So don’t go it alone. Give us a call today and meet your Client and Community Advisor. We look forward to helping you and your family.

How much does it cost?

How much does it cost?

Lutheran Services Residential Aged Care Services are government approved and subsidised services offering care and support to eligible people.​

A potential resident’s financial situation does not affect their ability to live in a Lutheran Services Residential Aged Care Service, but it will impact what they may have to pay for the service.​ When entering aged care you will pay for two things:

  1. Your room (accommodation fees)
  2. Your care (living and care fees)

How much you can afford to contribute to the cost of your care and accommodation is determined by the government using an income and asset assessment.

Accommodation Fees

 

This is the cost of your room and is set by individual providers based on the types of rooms available, and the geographic location of the service. The accommodation charge comes in the form of a refundable lump sum, non-refundable daily payments, or a combination of both.

A Combined Income and Assets Assessment will place you in one of three categories that will determine the amount you will be asked to pay:

  • Supported: The government will pay for your accommodation charge
  • Partially supported: The government will pay for some of your accommodation charge and you’ll be asked to pay the rest
  • Financial (or self-funded): You’ll be required to pay the full cost of the accommodation

Living and Care Fees

 

  • Basic Daily Care Fee

This is for your day to day living costs such as meals, cleaning, laundry, heating and cooling. The fee is set by the Australian Government and is the same across all aged care communities. Generally, it’s set at 85% of the single person rate of the basic age pension.

  • Means-Tested Care Fee

This is an extra contribution towards the cost of care that residents may need to pay, on top of the basic daily fee, depending on income and assets. This fee is also set by the Government.

  • Additional Services

An optional fee to cover “hotel-style” extra services such as alcoholic beverages, daily newspaper delivery, hairdressing services and more.

Figuring out what you pay

Use our Fee Calculator

If you are required to contribute towards your Accommodation fees, there are three payment options you can choose from:

1. Refundable Accommodation Deposit (RAD)

You pay this as a lump sum. It’s a standard room price set by the aged care home and it’s fully refunded when you leave.

2. Daily Accommodation Payment (DAP)

This option is the equivalent of the option above…but paid in daily instalments. It’s an interest only payment and is non-refundable. For example, if a room cost $400,000, and the interest rates are 5% your daily fee would be charged at 5% of the $400,000 or $54.79 a day.

3. Combination Payment (RAD & DAP)

This option is a combination of the other two types of payment. You can choose to pay a partial lump sum amount and then the rest as a daily accommodation payment. Only the partial lump sum payment is refundable when you exit.

Fee Calculator

This tool helps you to explore what your daily accommodation payment (DAP) would be if you choose not to pay the full Refundable Accommodation Deposit (RAD).

Location, location

Our care is all across Queensland. You’ll love our coastal, inner city and rural locations. Take a look at our featured locations below or click here to see all our communities.

Cooinda Aged Care

2 Cooinda Street, Gympie QLD 4570
1800 960 433

Set amongst 25 acres of beautiful bushland, at Cooinda Aged Care, you will feel peace of mind with personalised care provided in

Orana Aged Care

24 Macdiarmid Street, Kingaroy QLD
1800 960 433

Located on a picturesque hill in Kingaroy with views of the nearby Bunya mountains, Orana offers a peaceful, country lifestyle

St Andrews Aged Care

2 Sullivan Road, Tallebudgera QLD
1800 960 433

Nestled amongst tranquil gardens with gentle sea breezes, experience exceptional aged care at St Andrews.

Get to know us

We look forward to getting to know you. Download our brochure and other helpful resources here.

Lutheran Services Aged Care Brochure pdf 1.93 MB
5 Steps to Entering Aged Care pdf 551.90 KB
Aged Care Comparison Guide pdf 389.49 KB
Happy Table Booklet pdf 1.54 MB

The food is good around here

We’re sure you’ll agree, food plays a big role in how we all feel. So we’re raising the bar on mealtimes in our aged care homes with our ‘Happy Table’ initiatives. Our on-site Nutrition Champions are delivering delicious menu choices that put the joy back into whole foods.

Here to answer your questions

An aged care home provides accommodation and care for older people who can no longer live independently in their own home due to health reasons.

You can live in an aged care home permanently or come for a short stay to recover from an illness (this is called respite). A short term respite stay is often handy when you’re transitioning back home after a hospital stay or for when your carer needs a break.

We suggest you visit a few different places, including ours, to make sure you find a home that suits you. When you visit you can meet some of the staff to get a feel for the place and find out about the types of services they offer.

The application process is straight-forward and you can apply to as many homes as you like. Every place should explain to you about the fees and charges that you may be asked to pay. These should be included in the agreement that you make with your aged care home.

We’d love to show you around and let you know what makes us different. You can book a tour by giving us a call on 1800 960 433 or clicking here.

What you pay depends on your circumstances. There’s a combination of different fees – for most people, they are made up of four parts:

  • a basic daily fee
  • a means tested care fee based on assets and income
  • an accommodation payment
  • fees for extra or additional (optional) services

Everybody pays this fee. It’s for day-to-day living costs such as meals, cleaning, laundry, heating and cooling. For some people, this is the only fee they may need to pay. It’s set by the Australian Government and works out to be 85 per cent of the single person rate of the basic age pension.

This is an extra contribution that residents may need to pay, on top of the basic fee, depending on income and assets. This fee is also set by the Australian Government based on a sliding scale.

This is for your accommodation in an aged care home. Some people will have their accommodation costs paid in full or in part by the Australian Government. Others will need to pay the accommodation price they negotiate with their aged care home.

You can choose to pay it as a one off refundable accommodation deposit or as a daily accommodation payment.

In some places you can opt for a higher standard of accommodation or extra services such as hairdressing or having pay TV in your room. These optional services may cost extra.

If you’re thinking about moving into an aged care home that is subsidised by the Australian Government, the first step is to organise a free assessment with an Aged Care Assessment Team. The assessment team will decide what type of care you need. To organise this free assessment call My Aged Care on 1800 200 422.

Yes, of course, we’d love to help you. We’re here to answer all your questions and guide you through the process of deciding whether one of our homes is the right choice for you or not. There’s never any pressure at all to choose our homes – we want you to make the right decision for you. To get in touch, simply call us or visit one of our aged care homes. We’ll assign you a Client Advisor who will be your one point of contact to make things easy for you.

It’s when you have a short term stay in an aged care home. You might need a higher level of care for a little while for reasons such as:

  • Your carer is going on holiday
  • You’ve been in hospital and need a helping hand before going home
  • You’re trying out whether you might move into permanent residential care
  • There’s an emergency and your carer is unavailable

Anyone can who has had an Aged Care Assessment Team (ACAT) assessment and has been approved for residential respite. It’s the same for permanent residential care. You can access residential respite in addition to receiving support from the Commonwealth Home Support Program (CHSP) or a Home Care Package.

If you are approved for residential respite care, you will pay the basic daily fee. This fee is determined by the government and they review it twice a year. You can also pay for respite on a fee-for-service basis. This will cost what the aged care facility sets as their fee.

 

Other things we offer

Home Care

If you’re not ready for Aged Care, we can help you enjoy the lifestyle you love at home. It’s your home, your life, your way – we’re just there to help.

Retirement Living

Make the most of every minute when you join one of our vibrant lifestyle communities. We have highly desirable coastal, inner city and rural locations.

Community Services

Our professional services are tailored to your individual needs. We offer a range of community support services delivered with care and understanding.

Let’s talk about you

 We’d love to hear from you and answer all your questions about aged care.  Give us a call on 1800 960 433 or fill out the form and we’ll be in touch shortly.

We’d love you to drop by

You’ll get a better idea when you see it in person. Click here to book a tour of a location at a time that suits you.

Something else?

We’d love to hear from you. Click here to get in touch and a friendly member of our team will get back to you soon.