If you’re waiting on funding, or choosing not to apply, you can still get caring support right away. Our Fee for Service option helps you access Home Care services as soon as you’re ready. Download our free guide to learn more.
Find our services near you
Life’s better when you enjoy the company you keep.
Everyone deserves to feel safe, supported and understood – especially in their own homes. With Lutheran Services Support at Home, each day is designed by you. We take special care to listen and understand your unique goals and preferences, so you can enjoy the things that matter most to you.
Whether you’re looking for an extra helping hand around the house, or more complex support for your health and wellbeing needs, we’re here to help shoulder the load and bring peace of mind to you and your family.
Looking for Home Care without the wait? We’re here to help.
Enjoy support at home that brings laughter and joy to your day, from a familiar team of Care Partners. We’ll work with you to plan the help you want, with…
CLINICAL SUPPORT
Personal care
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Nursing care
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Allied health & therapeutic services
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Nutrition
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Care management
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Restorative care management
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INDEPENDENCE
Social support & community engagement
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Therapeutic services for independent living
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Respite
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Transport
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Assistive technology & home modifications
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EVERYDAY LIVING
Domestic assistance
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Home maintenance & repairs
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Meals
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Getting started with Support at Home
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Step 1: Register with My Aged Care
An assessment is a free service provided by the Australian Government that determines the level of care that you require and what you are eligible for. While your financial situation won’t affect your eligibility, it may determine how much the Government will ask you to contribute. If your registration is successful, an assessor will be in touch to arrange an aged care assessment. In this assessment, you’ll be asked what you want to be able to do, what you can do well and what you may need help doing.
Step 2: Receive Notice of Decision
If you’re approved, you’ll receive a Notice of Decision letter and join the National Priority System. Demand is high, so it can take many months for your funding to be allocated. In the meantime, you can start straight away with our pay-as-you-go home care (fee for service).
Step 3: Complete an Income and Assets Test
You’ll need to make sure you’ve completed an income and assets test to determine your participant contribution percentages. When you’re ready, click here to access the Income and Assets form on the Services Australia website, or phone 1800 227 475 and our team can help you through it.
Step 4: Receive funding allocation letter
Once your funding allocation letter arrives, you have 56 days to choose a provider, sign a service agreement and start your services. If you need more time, you can ask My Aged Care (1800 200 422) for a 28-day extension. Your agreement sets out your fees and how your services will be delivered. Call us as soon as your letter arrives and we’ll help you get started in time.
Need some help?
It’s often the little things that make a big difference. From help with your paperwork to ensuring you feel clear on the process, we’re here to walk beside you on the journey, no matter where you’re starting from. Home Care can be complex, but it doesn’t have to be.