28 August 2023
All Lutheran Services sites are fully open with the exception of:
Trinder Park Aged Care, Woodridge
If you do visit any of our sites which have no current exposures or outbreaks, please note the following visitor requirements:
Please click the site names below for today’s update and visiting hours.
Immanuel Gardens Aged Care, Buderim
Northridge Salem Aged Care, Toowoomba
St Andrews Aged Care, Tallebudgera
St Paul’s Aged Care, Caboolture
Trinder Park Aged Care, Woodridge
For information on Home Care and Retirement Living, click the links below:
Cooinda is open to visitors as usual. Our preferred visiting hours are:
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
Immanuel Gardens is open to visitors as usual. Our preferred visiting hours are:
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
On advice from the local Public Health Unit, Palm Place and Camelia Court are open only to ‘essential visitors’ and ‘partners in care’.
The remainder of Northridge Salem is open to visitors as usual. Our preferred visiting hours are:
If you would like to visit outside office hours, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Orana is open to visitors as usual.
If you would like to visit outside office hours, please press the intercom outside Jasmine Court and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Salem Hume Street is open to visitors as usual. Our preferred visiting hours are:
If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
St Andrews is open to visitors as usual. Our preferred visiting hours are:
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
St Paul’s is open to visitors as usual. Our office hours are:
If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Tabeel is open to visitors as usual. Our preferred visiting hours are:
If you would like to arrange a visit outside of office hours, please call ahead and we will do our best to make sure this can be accommodated.
On advice from the local Public Health Unit, Illowa, Kanawa, Jenolan and Karri Court are open only to ‘essential visitors’ and ‘partners in care’.
The remainder of Trinder Park is open to visitors as usual. Our preferred visiting hours are:
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
Wahroonga is open to visitors as usual. Our preferred visiting hours are:
If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Zion is open to visitors as usual. Our preferred visiting hours are:
If you would like to visit outside office times, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.
Infection control
You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you arrange to be tested.
If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
Please ask us if you need extra services while isolating, such as shopping or medication management.
Communication
Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.
Extra supports
If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
Please feel free to call us between these calls if you need assistance.
Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
For more information, you can ask your support worker or phone your service directly.