One thing’s for sure, we are people people. What sets us apart is how we engage our residents in the things they enjoy. We get to know the real you…so we can help you live the life you want to live. Every day is an opportunity to have a good day.
Laughter is always the best medicine. So on top of exceptional care we help you make meaningful connections so you can have some laughs along the way. Be active or relax, it’s all up to you – we are just here to give you a hand. There’s no rush, we’ve got all the time in the world to give you our best.
We offer our accommodation, care and support services on a permanent, long term basis. You’ll enjoy peace of mind, knowing that you have exceptional support at your fingertips. We take the time to get to know you and tailor your program to meet your needs. We manage your healthcare for you too, so you can relax and enjoy the things you like doing.
Sometimes we all need a little break. Respite Care is a short term, temporary stay at our aged care homes. You’ll receive accommodation, care and all the support you need. This can be a handy option when carers are on holidays, or if you’re leaving hospital and need a helping hand before returning home.
For those living with dementia, we offer attentive, specialist care. Some of our residential aged care services have secure units that are purpose designed for residents living with memory impairment. You will receive all the care and support you need from our friendly team, in a safe, nurturing environment.
A life-limiting illness is not something we expect – and you may feel unprepared. At times like these, support from someone you trust can make a difference. Our experienced team is here to help you navigate the unexpected, staying by your side every step of the way. Your loved ones are an important part of this experience and are also cared for by our dedicated team.
Creative programs are a fundamental part of the care and support Lutheran Services provides. These programs are central to our vision of supporting those we service to pursue the lives they hope for.
Learn moreWe’re sure you’ll agree, food plays a big role in how we all feel. So we’re raising the bar on mealtimes in our aged care homes with our ‘Happy Table’ initiative. Because life is better when we dine well.
Learn more
Aged care is designed to be attainable for everyone. The Australian Government may help you pay some, or all, of your fees, depending on your income and assets.
There are four different kinds of aged care fees. Your individual fees will be decided by Services Australia or Department of Veterans’ Affairs (DVA) after completing an income and asset assessment and obtaining a Fee Advice Letter.
The Accommodation Fee is the cost of your room, set by the provider. You can choose from three payment options:
Everyone in residential aged care pays this fee. It is set by the Australian Government at 85% of the single basic Age Pension and helps cover everyday living costs such as meals, cleaning, laundry and general facility management.
The Higher Everyday Living Fee (HELF) is fee for people who choose to receive a higher standard of everyday living services in permanent or respite residential aged care.
These fees are a government-set contribution to the cost of your everyday living and personal care. They’re are based on your income and assets, so the amount you pay is different for everyone, and some people may not need to pay them at all.
They include:
• the Hotelling Supplement Contribution (HSC), which supports the cost of daily living expenses such as meals, cleaning and laundry; and
• the Non-Clinical Care Contribution (NCCC), which supports the cost of personal care, such as help with bathing, dressing and mobility.
If you are required to contribute towards your Accommodation fees, there are three payment options you can choose from:
A one-off lump sum payment. The RAD is refunded when you leave, minus a 2% annual retention fee (calculated daily) for up to five years, which is a term specified by the Australian Government. After these deductions, the remaining RAD balance is refunded to your nominated account.
Your starting DAP rate will be calculated using the Maximum Permissible Interest Rate (MPIR)
on the day you enter care. The rate is indexed twice per year, on 20 March and 20 September, in line with the Consumer Price Index (CPI).
This option is a combination of the other two types of payment. You can choose to pay part as a lump (RAD) and the remainder with daily payments (DAP).Depending on your income and assets, the government may contribute towards your accommodation costs. Only the RAD portion is refundable when you exit.
This tool helps you to explore what your daily accommodation payment (DAP) would be if you choose not to pay the full Refundable Accommodation Deposit (RAD).
We’re sure you’ll agree, food plays a big role in how we all feel. So we’re raising the bar on mealtimes in our aged care homes with our ‘Happy Table’ initiatives. Our on-site Nutrition Champions are delivering delicious menu choices that put the joy back into whole foods.
An aged care home provides accommodation and care for older people who can no longer live independently in their own home due to health reasons.
You can live in an aged care home permanently or come for a short stay to recover from an illness (this is called respite). A short term respite stay is often handy when you’re transitioning back home after a hospital stay or for when your carer needs a break.
We suggest you visit a few different places, including ours, to make sure you find a home that suits you. When you visit you can meet some of the staff to get a feel for the place and find out about the types of services they offer.
The application process is straight-forward and you can apply to as many homes as you like. Every place should explain to you about the fees and charges that you may be asked to pay. These should be included in the agreement that you make with your aged care home.
We’d love to show you around and let you know what makes us different. You can book a tour by giving us a call on 1800 960 433 or clicking here.
What you pay depends on your circumstances. There’s a combination of different fees – for most people, they are made up of four parts:
Everybody pays this fee. It’s for day-to-day living costs such as meals, cleaning, laundry, heating and cooling. For some people, this is the only fee they may need to pay. It’s set by the Australian Government and works out to be 85 per cent of the single person rate of the basic age pension.
This is an extra contribution that residents may need to pay, on top of the basic daily fee, depending on income and assets. This fee is also set by the Australian Government based on a sliding scale.
This is for your accommodation in an aged care home. Some people will have their accommodation costs paid in full or in part by the Australian Government. Others will need to pay the accommodation price they negotiate with their aged care home.
You can choose to pay it as a one off refundable accommodation deposit or as a daily accommodation payment.
If you’re thinking about moving into an aged care home that is subsidised by the Australian Government, the first step is to organise a free assessment with an Aged Care Assessment Team. The assessment team will decide what type of care you need. To organise this free assessment call My Aged Care on 1800 200 422.
Yes, of course, we’d love to help you. We’re here to answer all your questions and guide you through the process of deciding whether one of our homes is the right choice for you or not. There’s never any pressure at all to choose our homes – we want you to make the right decision for you. To get in touch, simply call us or visit one of our aged care homes. We’ll assign you a Client Advisor who will be your one point of contact to make things easy for you.
It’s when you have a short term stay in an aged care home. You might need a higher level of care for a little while for reasons such as:
Anyone can who has had an Aged Care Assessment Team (ACAT) assessment and has been approved for residential respite. It’s the same for permanent residential care. You can access residential respite in addition to receiving support from the Commonwealth Home Support Program (CHSP) or a Home Care Package.
If you are approved for residential respite care, you will pay the basic daily fee. This fee is determined by the government and they review it twice a year. You can also pay for respite on a fee-for-service basis. This will cost what the aged care facility sets as their fee.
Palliative care supports your physical, emotional, social, and spiritual needs when facing a life-limiting illness. It helps manage symptoms, control pain, and keep you as comfortable as possible.
At Lutheran Services, our palliative care service supports our residents in their environment, surrounded by people they know and love. And we welcome new residents who need our support.
Palliative care can also be delivered in different environments including at home, in hospital, or in a hospice. While hospital is helpful for a short stay, Lutheran Services specialises in long-term continuous care for people with life-limiting illness.
We’d love to hear from you and answer all your questions about aged care. Give us a call on 1800 960 433 or fill out the form and we’ll be in touch shortly.
Lutheran Services has been serving our community since 1935. Since then, we have continued the Lutheran tradition of care, now providing services and support to over 6,000 people every year.
