Compliments, Comments and Complaints 
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Your Privacy and Confidentiality

Your Privacy and Confidentiality

We understand that sharing feedback, especially concerns, can feel sensitive. Please be assured:

  • Your feedback is handled confidentially and respectfully
  • Only the appropriate team members will review and respond
  • You can choose to remain anonymous
  • We will never share your personal information without your permission

 

We’re here to support you every step of the way.

Need a Hand? We’re Here to Help.

Need a Hand? We’re Here to Help.

If you need assistance:

  • We can arrange interpreters or translated materials
  • We can arrange accessible formats (e.g. large print, verbal, digital)
  •  We can connect you with independent advocacy services

Independent Support and Advocacy

At Lutheran Services, we’ll always do our best to work with you and find a solution that feels right. But if you’d prefer to speak with someone outside our organisation, there are independent services available that can offer free and confidential support. These organisations below can help:
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Older Persons Advocacy Network (OPAN)

Free, confidential support for aged care clients and families. Call 1800 700 600 or visit the website below.

ADA Australia

Free, confidential support for aged care and disability clients and families. Call
1800 818 338 or visit the website below.

Aged Care Quality and Safety Commission

For aged care residents and families. Call 1800 951 822 or visit the website below.

NDIS Quality and Safeguards Commission

For NDIS participants. Call 1800 035 544 or visit the website below.

Qld Ombudsman

For Retirement Village residents. Call 07 3005 7000, or visit the website below.

Why feedback matters

Why feedback matters

Your feedback helps us:

  • Celebrate what’s working well
  • Identify areas for improvement
  • Make meaningful changes
  • Strengthen trust and transparency

 

We regularly review feedback trends and share insights with our leadership teams to guide service improvements across Lutheran Services.