17 October 2025

The New Aged Care Act – What it Means for You

From 1 November 2025, the new Aged Care Act
puts older people’s rights at the centre of aged care. The Statement of Rights replaces the Charter of Aged Care Rights.

What this means for you

Your rights are now clearer and stronger than ever. You are at the centre of your care – your choices, your culture, your connections and your wellbeing come first.

Your Rights

• Make your own decisions — and have them respected.
• Feel safe, included and supported.
• Have your privacy and information protected.
• Stay connected with your culture, community and loved ones.
• Receive safe, quality care that values who you are.

Our promise to you

At Lutheran Services, we uphold your rights and support your wellbeing – respecting your
individuality, supporting your sense of purpose, safety and belonging, and creating moments of joy.

How your rights are supported

There are seven Strengthened Quality Standards. They guide how Lutheran Services delivers your care every day:

• The Person: You are valued and your choices matter
• The Organisation: Safe systems and a culture of quality
• Care and Services: Tailored to who you are
• The Environment: Safe, clean and supportive
• Clinical Care: The right care for your needs
• Food and Nutrition*: Enjoyable, nourishing dining experiences
• The Residential Community*: Connection and belonging

*Residential Aged Care only

More information

If you have feedback about the aged care you are receiving, you can:

• Talk to Lutheran Services, or your aged care provider
• Speak with an advocate on 1800 700 600 or at OPAN.org.au
• Contact the Aged Care Quality and Safety Commission on 1800 951 822 or at AgedCareQuality.gov.au

To read the full Statement of Rights, please click here.

You can also download a copy of our Aged Care Act explainer here: