8 May 2025
Home Care is changing – but the way we care isn’t
From 1 July 2025, Home Care in Australia will begin to change in several important ways.
These are part of the national Aged Care Reform, which aims to make care safer, simpler and more focused on your needs and rights.
Why is Home Care changing?
The Australian Government is making positive changes to aged care. These changes — known as the Aged Care Reforms — will improve aged care in Australia now and into the future.
Many of the changes are in response to recommendations from the Royal Commission into Aged Care Quality and Safety. The reforms aim to deliver the highest quality person-centred care for older people, where and when they need it.
The changes are designed to achieve six main outcomes:
- Respect, care and dignity
- Real choice and control
- Safe and high-quality care
- Independence through care at home
- Easy, consistent and equitable access
- Appropriately skilled care
What’s changing?
- From 1 July 2025, the Home Care Packages (HCP) program will be replaced by the Support at Home program. This new program is designed to help older people live well at home for longer — with more choice, clearer pricing, and better support.
- At the same time, a new Aged Care Act 2024 will come into effect. This introduces stronger rights for older people and new responsibilities for aged care providers
- If you receive support through the Commonwealth Home Support Programme (CHSP), your services will continue under CHSP. CHSP is expected to remain in place until at least 1 July 2027, when it will merge with Support at Home.
What’s staying the same?
- Your care will continue with your current provider.
- You’ll still have a Care Coordinator to support you with planning, services and funding. They will have a new title – Care Partner, reflecting our commitment to partnering with you in your care and services.
- You’ll keep receiving services at the level you’ve been assessed for.
To find out more about the transition to Support at Home, please visit our information page here or call our friendly team on 1800 960 433.
Home Care
