NDIS

Be NDIS Ready

 

Our NDIS changeover schedule

The NDIS is rolling out across Queensland from July 2016 to June 2019. Different areas will make the change to the NDIS at different times.

Our centres will be changing over as follows:

NDIS rollout commencesApply to access NDISNDIS changeover complete
Somerset, Fernvale1 July 2017From 1 January 201731 December 2017
Karawatha, Woodridge
Keystone, Woodridge
Trinity, Gold Coast
1 July 2018From 1 January 201831 March 2019
Graceville, Nambour
Intercept, Caboolture
1 January 2019From 1 July 201830 June 2019

 

“The NDIS will give individuals and families more control and allow them to have more of a say. And that’s a really positive thing. But any change can be confusing and scary. We’ll be working hard to provide our clients with the information they need—as quickly and clearly as possible—and helping them negotiate the change.

Kristina Doherty, Case Manager, Keystone

Getting ready for the NDIS

If you already receive disability support services, the National Disability Insurance Agency (NDIA) will contact you when the NDIS becomes available in your area.

If you receive disability support through Lutheran Services, we’ll contact you in advance to guide you through the process.

We’re providing our clients, their families and carers with the information and support to ensure a smooth transition for all involved. This includes information sessions, pre-planning workshops and resource kits.

New to disability support services?

If you don’t currently receive disability support services, and you meet the eligibility requirements, you can apply to join the NDIS.

More information on NDIS eligibility

Lutheran Services can help you with your NDIS application or making the transition to the NDIS. Call us on 3858 3000 or email ndis@lutheranservices.org.au. 

 

“We’re up to speed and onboard with all aspects of the NDIS. We see lots of opportunity. The NDIS offers new scope and more self-direction for individuals. We’ll help our clients to take a positive and proactive approach. We’ll aim to make everything as clear as possible, so they can focus on their goals and independence.”
Josh Land, Case Manager, Trinity

Your NDIS plan

An NDIS plan is a strategy for meeting your support needs and helping you to achieve your goals. Once developed, your NDIS plan can be reviewed each year, or if your needs change significantly.

Developing your NDIS plan will involve a planning meeting with an NDIA representative. This is your opportunity to have a detailed discussion about your current situation and supports. This meeting may be conducted over the phone or in person. We strongly encourage you to request a face-to-face meeting – to better communicate your needs and goals. We can support you at this meeting.

If you receive disability support through Lutheran Services, we will guide you through a pre-planning process. You can discuss your needs and goals with the people you know and trust, have your questions answered, and ensure you’re well prepared.

We will help you to ensure you make the most of the change to the NDIS – and your needs and goals continue to be met.

More information on NDIS planning

New to Lutheran Services?

Lutheran Services can help you to prepare for your planning meeting and make the most of the move to the NDIS. Call us on 3858 3000 or email ndis@lutheranservices.org.au.

 

“Of course, the change to the NDIS creates a lot of uncertainty, but it also creates a lot of opportunity. We see great potential for our clients and families—to have more options, more flexibility and more informed choice. We’re encouraging and empowering our clients to explore the possibilities, picture their future, make plans and make the most of the change.”
Krystyna Moyle, Program Coordinator, Graceville

Our services

Lutheran Services is registered under the NDIS to provide a wide range of support services for people with a disability:

  • Accommodation/tenancy
  • Behaviour support
  • Community nursing care
  • Community participation
  • Daily tasks/shared living
  • Exercise/physical/personal training
  • Group/centre activities
  • Household tasks
  • Life skills development
  • Life stage/transition assistance
  • Personal activities assistance
  • Plan management
  • Support coordination
  • Therapeutic supports
  • Travel/transport assistance

Our various NDIS-registered centres provide a selection of these NDIS supports.

 

“The NDIS will give the individual greater choice and control over their funding and how it’s used. We’re all about mentoring and building relationships—planning goals and working with young people to achieve whatever they want to achieve. We’ll be on the front foot to prepare our clients for the NDIS and help them seize all the opportunities.
Lewis Kwarcianyi, Team Leader, Intercept

Our locations

Lutheran Services has six NDIS-registered centres throughout south-east Queensland:

 

“We’re not changing. Our services aren’t changing. The only thing changing is the funding process. And we’ll help to guide you through the change. Our first priority remains to our existing clients. We understand your needs and goals, and we’ll make sure they continue to be met under the NDIS.”
Michelle Barton, Disability and Community Services Manager, Lutheran Services

FAQs

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is the Australian Government’s new system for administering and funding disability support services. It aims to meet individual support needs, provide more options and flexibility, strengthen community engagement, and ultimately build a better disability support industry.

Why is it called an “insurance scheme”?

The NDIS is described as “social insurance” rather than welfare. It seeks to support people with disability to build their skills and capabilities – to be more active and independent – so they can increase their community engagement in ways that are meaningful to them. It ultimately aims to build more disability support services, and create more opportunities for people with disability.

What is the NDIA?

The National Disability Insurance Agency (NDIA) is the Australian Government agency implementing the NDIS. Disability supports will now be administered by this one national agency, rather than the previous state-based disability service systems. You will deal with the NDIA in preparing your first NDIS plan and reviewing it in the future. We deal with the NDIA in authorising and funding the disability support services we provide.

What is an NDIS plan?

The NDIS plan is a strategy for meeting your support needs and helping you to achieve your goals. You can discuss and determine these in a planning meeting with an NDIA representative. This may be conducted over the phone or in person. We strongly encourage you to request a face-to-face meeting – to better communicate your needs and goals. You can review your plan each year, or if your needs change significantly.

What does the change to the NDIS mean for me?

Under the NDIS, there will be some changes to how the disability services and supports you receive are administered and funded. Here in Queensland, the responsibility for this will move from the Department of Communities, Child Safety and Disability Services to the NDIA. You can continue to use your current supports and service providers, if you’re happy with them, or you can choose new ones. This will also depend on the level of funding and types of supports identified in your NDIS plan.

When does the NDIS come into effect?

The NDIS is rolling out across Queensland from July 2016 to June 2019. Different areas will make the change to the NDIS at different times.

Our centres will be changing over as follows:

NDIS rollout commencesApply to access NDISNDIS changeover complete
Somerset, Fernvale1 July 2017From 1 January 201731 December 2017
Karawatha, Woodridge
Keystone, Woodridge
Trinity, Gold Coast
1 July 2018From 1 January 201831 March 2019
Graceville, Nambour
Intercept, Caboolture
1 January 2019From 1 July 201830 June 2019

What do I need to do?

If you are already receiving disability support services, you will be contacted by the National Disability Insurance Agency (NDIA) as the NDIS becomes available in your area.

If you are not currently receiving any disability supports, but wish to join the scheme, you will need to apply to join the NDIS. For details, see the NDIS website.

You can submit a request to access the NDIS up to six months prior to the rollout commencement in your area.

You should aim to complete the move to the NDIS within six months of rollout commencement. After this time, the responsibility for providing disability support will move from the Queensland Government to the NDIS.

Can I continue to access services through Lutheran Services?

Yes. Lutheran Services is a registered NDIS provider. So, you can continue to access the same services and supports that you have in the past. You may also be able to access new services. This will depend on the level of funding and types of supports identified in your NDIS plan.

How will Lutheran Services help me through the transition?

We’re providing a variety of information and support services to guide you through the process and help you make the most of the change to the NDIS. These include:

  • information sessions for clients, carers and families
  • pre-planning meetings
  • information kits

And we’ll be working hard to keep our sites and services as consistent and “normal” as possible.

What is myplace?

myplace is the NDIS participant portal. It’s an online service where you can access your NDIS plan, manage your services and request payments. You can access myplace via the NDIS website or myGov. For more information, see the myplace user guide.

What is myGov?

myGov is a central online access point for various Australian Government services and agencies – including the NDIS. You can set up a myGov account on the my.gov.au website.

How do I provide feedback or make a complaint?

For feedback or complaints about the NDIA, please see the NDIS website.

For feedback or complaints about any Lutheran Services centres, programs or services, please contact the manager at your local centre. You can do so in person, by email, by phone or by using our suggestion boxes at each centre. Alternatively, you can contact the Lutheran Services Support Centre.