Our approach to visitors in aged care

April 2020

Over the last week there has been much public discussion about how Aged Care services in Australia are approaching visitor procedures during this COVID-19 period. At the same time, we are seeing distressing news of some outbreaks in Australian aged care homes more broadly and how devastating this can be.

We would like to reassure you that we are doing everything we can to keep our residents, your loved one, safe and connected. During this difficult time, we remain focused on providing the best quality of care balanced with a commitment to the wellbeing, spirituality and lifestyle of the people in our communities.

Lutheran Services follows the Australian and Queensland Government advice regarding the visitation procedures at our aged care communities. These are updated as circumstances require and can change at any time. Considering the evolving government directives, we have again reviewed our visitor procedure to ensure they are current.

  • Visiting hours have been established at each site and we are asking visitors to book ahead.
  • All visitors will have their temperature checked on entry, and anyone with a high temperature will not be permitted to enter.
  • Visitors will sign a health declaration and anyone with flu-like symptoms or anyone who has had contact with a confirmed case of COVID-19 in the past 14 days will not be permitted to enter.
  • Written evidence of flu vaccination will be required.
  • Two visitors will be allowed at the same time and only one visit per day for each resident.
  • Standard visit times are 30 minutes. If you require longer please discuss with the Service Manager.
  • No children (under 16 years) will be allowed.
  • Social distancing must be maintained (1.5 metres)
  • Visits must take place in the resident room or in an area approved by the Service Manager.
  • Visitors are to remain in the approved space.

The procedures do not apply to a visit for the purpose of end of life support.

There is plenty of activity continuing at aged care services as we manage the balance of wellbeing, spirituality and care. Click here to see some heartwarming messages and stories from residents and staff.