New Sydney hotspot means visitor changes

December 2020

The Queensland Chief Health Officer declared Greater Sydney a COVID-19 hotspot on 20th December. This includes Sydney and its surrounds of the Blue Mountains, Hawkesbury, Central Coast, and Woollongong. (this comes after the Northern Beaches area was declared a hotspot from 11 December).

So under Aged Care Direction No.16, visitors, staff and volunteers cannot enter an aged care service if they have been in this hotspot in the past 14 days or since it was declared (whichever is shorter).

We thank you for your ongoing understanding and will continue to update you as the situation evolves.

Current visiting requirements

Visiting is open to all other people, however the visitor protocols outlined in the latest Aged Care Direction (No. 16) remain in place.

This includes:
– signing a health declaration at reception
– taking a visitor’s temperature
– social distancing
– hand hygiene
– staying home if unwell

More specifically visitors are required to visit within their loved one’s room, outdoors, or in a specific area designated for family visits.

The requirement for social distancing may limit the number of people allowed in residents’ rooms.

So, if you are planning to visit in a large group, we ask that you contact us in advance so we can ensure an appropriate space is available.

Common areas are still to be avoided.

Of course, a resident can still leave the home to attend a family gathering, if there are 50 people or less in attendance, or it is held at a venue which follows the government’s COVID safe regulations.

We thank you for your ongoing understanding as we navigate this rapidly evolving situation. We will continue to update you as required.

If you have any enquiries please call 1800 243 935.