COVID-19 Update – 25 February 2022

February 2022

We are pleased to advise that all our aged care services are open to visitors except St Andrews, Tallebudgera and parts of Salem Hume Street, Toowoomba, and Trinder Park Aged Care, Woodridge. 

As part of our transition out of COVID related lockdowns, as a precaution our services have designated visiting times. We hope to move to normal visiting times as soon as possible if all continues to go well.   

In compliance with Qld Government Aged Care Direction 12 visitors are required to:

  • wear a surgical mask
  • sign a health declaration prior to entry
  • supply evidence they are fully vaccinated against COVID-19.

Please note, although the Queensland Government has announced the relaxation of mask wearing from 4 March, this does not apply to residential aged care. Visitors are required to please continue to wear a mask at all times when on site. 

Click the site name or service for today’s update and visiting hours.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah

 

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


 

Cooinda Aged Care, Gympie

All of Cooinda is open to visitors. 

As always, when visiting Cooinda please sign in when you arrive, practice good hygiene and wear a mask for the duration of your visit. Of course if you are feeling at all unwell, have COVID-19 symptoms, or are a close contact of a known or suspected case, please avoid coming on site.  

 

Immanuel Gardens Aged Care, Buderim

All of Immanuel Gardens is open to visitors.

Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends.

As part of our infection control measures, visits are currently limited to two people for one hour at a time. Visits will occur in the resident’s room or designated area. To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking.

 

Northridge Salem Aged Care, Toowoomba

All of Northridge Salem is open to visitors.  

We welcome visitors between 9am-11am and 1pm-3pm daily.  

As part of our infection control measures visits are currently limited to two people for one hour at a time. Visits will occur in the resident’s room or designated area. To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking.  

 

Orana Aged Care, Kingaroy

All of Orana is open to visitors.

We welcome visitors between 10am-3pm daily.  

 

Salem Hume Street

There are again no new cases of COVID-19 today. Our total number of cases is still nine residents since 14 February. 

Nova is open to visitors, however Tulip remains locked down. We hope that no new cases means we will have good news from the Public Health Unit (PHU) regarding the Tulip lockdown soon. 

Sadly, the planned puppy visit wasn’t able to take place today because of the rain but residents remain in good spirits and we had plenty of other activities to keep them engaged. We’re looking forward to rescheduling our furry friends for next week! 

If you are visiting loved ones in Nova, please remember our infection control protocols are still in place. This requires all visitors to complete the sign-in procedure, practice good hand hygiene and always wear a mask. 

 

St Andrews Aged Care, Tallebudgera

Unfortunately, we have seven new cases of COVID-19 at St Andrews today – five residents and two staff members. Our total case numbers are now 12 residents and 4 staff since 21 February 2022. 

Our residents are continuing to isolate in their rooms but our lifestyle support and creative programs are continuing with plenty of one-on-one visits to keep residents engaged. In between the rain, residents are enjoying getting out on to their balconies for some fresh air. 

We are still waiting on some final results from yesterday’s PCR testing. If your loved one tests positive, please be assured that we will contact you personally, immediately.

St Andrews remains in lockdown and closed to visitors until further notice. Video calls such as Facetime are a great way to stay in touch with loved ones in the meantime. Residents love these virtual visits so if you would like us to assist with setting one up, please get in touch. 

 

St Paul’s Aged Care, Caboolture

All of St Paul’s is open to visitors.  

Visiting hours across the site are 8.30am-3.30pm Monday-Friday and 8.30am-12.30pm weekends and public holidays. 

Visitors are required to wear a surgical mask whilst on site, complete the usual sign-in declaration on arrival and practice good hand hygiene.  

 

Tabeel Aged Care, Laidley

All of Tabeel is open to visitors.   

We welcome visitors between 9am-12pm daily at the Hostel, and 1pm-3pm daily at the Nursing Home.  

As part of our infection control measures, visits are currently limited to two people for one hour at a time. Visits will occur in the resident’s room or designated area. To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking.  

 

Trinder Park Aged Care, Woodridge

There are again no new cases of COVID-19 at Trinder Park. Our total case numbers remain at 18 residents and three staff since 4 February. 

Unfortunately, Karri Court remains in lockdown in line with Public Health Unit (PHU) guidance. However all residents are now out of their infectious period and they have enjoyed being able to socialise in their designated areas today. Visits from our art therapist have also been very popular in Karri Court this week. 

As mentioned previously, we are now able to welcome some visitors to Karri Court. Please phone 07 3387 4999 to discuss the individual situation of your loved one and potential visiting times. Despite the wet weather, visits continue to be held outside as a precautionary measure. 

The rest of Trinder Park is open to visitors between 9am and 4pm daily. Our safety procedures are still in place, so please make sure you complete the sign-in procedure, practice good hand hygiene and always wear a mask. 

  

Wahroonga Aged Care, Biloela

All of Wahroonga is open to visitors. Please keep up the use of masks and refrain from visiting if you are feeling unwell. 

Zion Aged Care, Nundah

All of Zion is open to visitors.

Please phone us on 3266 5911 in advance to book your visit. 

With COVID-19 continuing to circulate in the community, we do need to continue COVID-safe precautions to keep your loved ones safe as we welcome more visitors back to site.  

We greatly appreciate your support with our visiting requirements:  

  • Right across Zion, visits are limited to up to two people per visit for one hour at a time.  
  • Please wear a surgical mask at all times while on site and complete the usual sign-in declaration on arrival.  
  • Bookings are required for all visits. Please phone ahead on 3266 5911 to schedule a time to visit as this will allow us to manage numbers on site and ensure your visit is well organised.  
  • Please go straight to your loved one’s room or sit outside and avoid the common areas. 

 


Retirement Living – General update

As independent living services we will not be providing daily updates on resident cases in our retirement villages. However, we would like to advise the following:  

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.   
  • If there is a positive case in the village, we will close the common areas and do a deep clean. 
  • If our Retirement Village or Home Care team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.  
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.  
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment. 
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.  
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.  

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.  

Infection control  

You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.  

If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.  

Please ask us if you need extra services while isolating, such as shopping or medication management.  

Communication  

Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.  

You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates. 

Extra supports  

If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.   

Please feel free to call us between these calls if you need assistance.  

Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.  

For more information, you can ask your support worker or phone your service directly.