COVID-19 Update – 24 January 2022

January 2022

Click the site name or service for today’s update.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah

 

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


 

Cooinda Aged Care, Gympie

An additional four residents and three staff members have unfortunately tested positive to COVID-19. This brings our total to 24 residents and 24 staff cases since 11 January.

We are continuing to work closely with the Public Health Unit. For the moment, Hibiscus and Jacaranda remain closed. Clarkson and Davidson remain open to visitors.

 

Immanuel Gardens Aged Care, Buderim

Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

 

Northridge Salem Aged Care, Toowoomba

With no new cases of COVID-19, our total is 12 residents and six staff since 5 January (adjusted due to reporting updates).

After consulting with the Public Health Unit, Magnolia Manor and Camelia Court will re-open to visitors from Wednesday 26 January. Palm Place remains open to visitors.

Visiting hours across Northridge Salem will be 9am-11am on Australia Day, Wednesday, 26 January.

From Thursday 27 January onwards, visiting hours will be 9am-11am and 1pm-3pm on weekdays for Palm Place, Magnolia Manor and Camelia Court.

Please keep visitors to two people at a time, for a maximum of one hour, with surgical masks worn at all times. Please also ensure any children who come to visit are fully vaccinated. To help us manage numbers on site, please also phone ahead to schedule a time to visit.

 

Orana Aged Care, Kingaroy

Orana is open to visitors. Due to the high rates of community transmission of COVID-19, we welcome visitors from 10am-3pm daily, with up to two visitors per resident at a time for a maximum of one hour. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

If you are unable to make these times or would like to discuss alternative visiting arrangements, please contact the office.

 

Salem Hume Street

Visiting hours for Nova and Tulip are 9-11am, 1-3pm and 6.30-7.30pm daily.

To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking. Up to two people can visit at a time, with visits limited to one per day. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

 

St Andrew’s Aged Care, Tallebudgera

Great news today – we have no new cases of COVID-19 among our residents or staff. We have reviewed our reporting and can confirm that our case numbers sit at one resident and 17 staff since 10 January.

After consulting with the Public Health Unit, Camellia will re-open to visitors from tomorrow, Tuesday 25 January.

All of St Andrews will now be open to visitors between 9am-11am and 2pm-4pm daily.

Visits are limited to up to two people at a time for one hour and will occur in a resident’s room or designated area. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations. 

 

St Paul’s Aged Care, Caboolture

Visiting hours are 8.30am-4pm Monday to Friday and 8.30am-12.30pm on weekends and Public Holidays. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask while on site and complete the latest entry declarations.

 

Tabeel Aged Care, Laidley

We have had one staff member unfortunately test positive to COVID-19 overnight. Our total case numbers since 27 December are 28 positive residents and 33 positive staff.

The Public Health Unit has confirmed Tabeel is officially out of lockdown from tomorrow, Tuesday 25 January.

Visiting hours will be 9am-12pm daily at the Hostel and 1pm-3pm daily at the Nursing Home.

Due to high community COVID-19 cases and our strict infection control protocols, please keep visitors to two people at a time, surgical masks need to be worn at all times and usual entry declarations completed. Visits will also take place within your loved one’s room.

As an added precaution, if you are taking your loved one outside of Tabeel for a visit to the shops or other public areas, could they please wear a surgical mask at this time.

 

Trinder Park Aged Care, Woodridge

We have again seen no new cases of COVID-19. Our total cases remain at 16 positive residents and 35 positive staff since 25 December.

Now it’s time to return to COVID-normal! The Public Health Unit has officially lifted the lockdown here at Trinder Park, effective tomorrow (Tuesday, 25 January).

Trinder Park will re-open to visitors between 9am-4pm daily from tomorrow.

Visiting requirements remain in place. Up to two people can visit at a time, for one hour. Surgical masks are required whilst you’re on site, with the usual sign-in declaration completed on arrivalPlease also book in your visit with us, so we can manage our numbers on site.

We’re all thrilled to have reached this milestone – our residents can celebrate lockdown lifting at our Australia Day BBQ and celebrations commencing tomorrow.

 

Wahroonga Aged Care, Biloela

We again have no new cases of COVID-19 among our residents or staff. Our total cases remain at one positive staff member since 18 January.

We are continuing to follow guidance from the Public Health Unit regarding our lockdown and, on their advice, Dawson remains closed to visitors.

If you are visiting loved ones in other areas of Wahroonga, please remember to wear a surgical mask for the duration of your visit and complete a COVID-19 declaration on arrival. Thank you for remaining vigilant and assisting to protect our residents and staff.

Zion Aged Care, Nundah

Two more staff members have unfortunately tested positive to COVID-19 overnight. Our total case numbers are now five residents and 18 staff since 31 December.

Visiting hours remain 9am-12pm daily on the ground and first floor. However, restrictions remain for some areas of the second floor in our restricted area.

Just a reminder that if you are visiting a loved one who resides outside the restricted area, visits are limited to two people at a time for up to one hour. Please call ahead on 3266 5911 to book your visit time.

If you would like us to assist with video or phone calls with your loved ones, please get in touch. We’re using video calls to keep residents connected with family and friends within Zion across floors and sharing virtual activities like word challenges.

 

Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.

 


Retirement Living – General update

As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.

 

Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.

 

Communication

  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.

 

Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.