COVID-19 Update – 23 January 2022

January 2022

Click the site name or service for today’s update.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah

 

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


 

Cooinda Aged Care, Gympie

An additional two residents and two staff members have unfortunately tested positive to COVID-19. This brings our total to 20 residents and 21 staff cases since 11 January.

We are continuing to work closely with the Public Health Unit. For the moment, Hibiscus and Jacaranda remain closed, however Clarkson and Davidson are open.

 

Immanuel Gardens Aged Care, Buderim

Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

 

Northridge Salem Aged Care, Toowoomba

Our total cases remain at 13 residents and six staff since 5 January.

Palm Place remains open to visitors on weekdays from 9-11am and 1-3pm. Please keep visitors to two people at a time, for a maximum of one hour, with surgical masks worn at all times. Please also ensure any children who come to visit are fully vaccinated.

Whilst Magnolia Manor and Camelia Court remain closed, we are hopeful for some good news this week if our case numbers remain on this track.

 

Orana Aged Care, Kingaroy

Orana is open to visitors. Due to the high rates of community transmission of COVID-19, we will welcome visitors from 10am-3pm daily, with up to two visitors per resident at a time for a maximum of one hour. Visitors must wear a surgical mask while on site.

If you are unable to make these times or would like to discuss alternative visiting arrangements, please contact the office.

 

Salem Hume Street

Visiting hours for Nova and Tulip are 9-11am, 1-3pm and 6.30-7.30pm daily.

To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking. Up to two people can visit at a time, with visits limited to one per day. Please wear a surgical mask at all times whilst on site.

 

St Andrew’s Aged Care, Tallebudgera

Unfortunately one additional staff member has tested positive to COVID-19. This brings our total to 17 staff and one resident since 10 January.

St Andrews (with the exception of Camellia) will re-open to visitors from tomorrow, 24 January. Visiting hours will be between 9am-11pm and 2-4pm daily.

We will get in touch when Camellia’s loved ones are able to visit.

Visits are limited to up to two people at a time for one hour and will need to occur in a resident’s room or designated area. You will need to wear a surgical mask whilst on site and complete the usual sign-in declaration on arrival

 

St Paul’s Aged Care, Caboolture

Visiting hours are 8.30am-4pm Monday to Friday and 8.30am-12.30pm on weekends and Public Holidays. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask while on site and complete the latest entry declarations.

 

Tabeel Aged Care, Laidley

Our total number of cases remains at 28 positive residents and 32 positive staff since 27 December.

We are continuing to work with the Public Health Unit to determine when lockdown may be lifted. We are hopeful for this week.

Visiting hours at the Hostel are between 9am and 1pm daily and at the Nursing Home between 1pm and 3pm daily.

 

Trinder Park Aged Care, Woodridge

There have been no new cases of COVID-19 among our residents or staff. Our total cases remain at 16 positive residents and 35 positive staff since 25 December. We are open to visitors from 9am-12pm daily.

 

Wahroonga Aged Care, Biloela

We are pleased to report no further cases of COVID-19 have been detected among our residents or staff, meaning our total cases remains at one staff member since 18 January.

Dawson remains in lockdown for the time being. Other areas of Wahroonga remain open to visitors.

A reminder for those who are visiting loved ones that high case numbers of COVID-19 in the community mean we all need to remain vigilant and work together to protect our residents and staff.

 

Zion Aged Care, Nundah

We are pleased to report once again, no new cases of COVID-19 overnight. This means our total case numbers remain at 16 staff and five residents since 31 December.

Visitors are still welcome to the ground and first floor, 9am-12pm daily. Restrictions remain in place for some areas on the second floor.

Remember if you are visiting a loved one who resides outside the restricted area, visits are limited to two visitors at a time for up to one hour. Please call ahead on 3266 5911 to book your visit time.

 

Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.

 


Retirement Living – General update

As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.

 

Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.

 

Communication

  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.

 

Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.