COVID-19 Update – 22 January 2022

January 2022

Click the site name or service for today’s update.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah



For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


Cooinda Aged Care, Gympie

An additional staff member has tested positive to COVID-19. This brings our total to 18 resident and 19 staff cases since 11 January.

We are continuing to work closely with the Public Health Unit. For the moment, Hibiscus and Jacaranda remain closed, however Clarkson and Davidson are open.

In between the rain showers here in Gympie, residents have been keeping active with some walks in the garden, observing the birds and the insect life. For indoor activities, residents have been enjoying scrabble, jigsaws and word puzzles


Immanuel Gardens Aged Care, Buderim

Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask while on site and complete the latest entry declarations.


Northridge Salem Aged Care, Toowoomba

I’m very pleased to report we have another day of no new cases of COVID-19 among our residents or staff. This means our total cases remain at 13 residents and six staff since 5 January.

While case numbers are trending in the right direction, we will still continue to implement our Outbreak Management Plan. Lifestyle activities will continue, including a high tea planned for Tuesday!

Palm Place remains open to visitors with some restrictions in place. While Magnolia Manor and Camelia Court remain closed, we are hopeful for some good news next week if our case numbers remain on this track.


Orana Aged Care, Kingaroy

Orana is open to visitors. Due to the high rates of community transmission of COVID-19, we will welcome visitors from 10am-3pm daily, with up to two visitors per resident at a time for a maximum of one hour. Visitors must wear a surgical mask while on site.

If you are unable to make these times or would like to discuss alternative visiting arrangements, please contact the office.


Salem Hume Street

Nova is now open to visitors. Visiting hours will be 9-11am, 1-3pm and 6.30-7.30pm. Welcome back!

To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking. Up to two people can visit at a time, with visits limited to one per day. Please wear a surgical mask at all times while on site.

Tulip visiting hours remain the same, including 9-11am, 1-3pm and 6.30-7.30pm daily. Bookings are required please.


St Andrew’s Aged Care, Tallebudgera

Unfortunately two staff members have tested positive to COVID-19 overnight. This brings our total to 16 staff and one resident since 10 January.

But in good news, St Andrews (with the exception of Camellia) will re-open to visitors from Monday (24 January)!  Naturally we’re all very excited to be able to see friends and loved ones again.  We will get in touch when Camellia’s loved ones are able to visit.

Visiting hours will be between 9am-11pm and 2-4pm daily from Monday.

With COVID-19 continuing to circulate in the community though, we appreciate your support with some new visiting requirements.

Visits are limited to up to two people at a time for one hour and will need to occur in a resident’s room or designated area. You will need to wear a surgical mask while on site and complete the usual sign-in declaration on arrival


St Paul’s Aged Care, Caboolture

The Public Health Unit has officially lifted the lockdown at St Paul’s. 

Visiting hours are 8.30am-4pm Monday to Friday and 8.30am-12.30pm on weekends and Public Holidays. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations. 


Tabeel Aged Care, Laidley

Good news again today – we have no new cases of COVID-19 among our residents or staff. This means our total number of cases since 27 December remains at 28 positive residents and 32 positive staff.

We are continuing to work with the Public Health Unit to determine when lockdown may be lifted. We are hoping for early next week.

You are still welcome to visit your loved ones over the weekend. Visiting hours at the Hostel are between 9am and 1pm daily and at the Nursing Home between 1pm and 3pm daily.

Our residents are of course very much enjoying seeing friends and family in person again. One-on-one activities and movies are helping keep everyone busy between catch-ups.


Trinder Park Aged Care, Woodridge

There have been no new cases of COVID-19 among our residents or staff. Our total cases remain at 16 positive residents and 35 positive staff since 25 December. We are open to visitors, and you are welcome on site from 9am-12pm daily.


Wahroonga Aged Care, Biloela

We are pleased to report no further cases of COVID-19 have been detected among our residents or staff, meaning our total cases remains at one staff member since 18 January.

We will continue to work with the local Public Health Unit to monitor the situation, and in line with their advice Dawson will remain in lockdown for the timebeing.

We have a busy weekend of activities planned for our Dawson residents! Card games are on the agenda for today, and residents are being supplied with craft packs. Tomorrow we have a singalong featuring residents’ requests, more craft, and an afternoon movie.

Other areas of Wahroonga remain open to visitors.

A reminder for those who are visiting loved ones that high case numbers of COVID-19 in the community mean we all need to remain vigilant and work together to protect our residents and staff.


Zion Aged Care, Nundah

We are pleased to report there have been no new cases of COVID-19 detected in our staff or residents overnight. This means our total case numbers remain at 16 staff and five residents since 31 December.

We continue to work with the Public Health Unit and other government agencies to implement our Outbreak Management Plan, and minimise the impact on residents as much as we can while keeping them safe.

Visitors are still welcome to the ground and first floor, 9am-12pm daily, however restrictions remain for some areas on the second floor.

Remember if you are visiting a loved one who resides outside the restricted area, visits are limited to two visitors at a time for up to one hour. Please call ahead on 3266 5911 to book your visit time.


Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.


Retirement Living – General update

As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.


Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.


Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.



  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.


Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.