COVID-19 Update – 21 January 2022

January 2022

Click the site name or service for today’s update.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah



For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


Cooinda Aged Care, Gympie

Unfortunately another two residents and three staff members have tested positive to COVID-19. This brings our total to 18 resident and 18 staff cases since 11 January.

We are continuing to consult with the Public Health Unit regarding opening to visitors. For the moment, Hibiscus and Jacaranda remain closed, however Clarkson and Davidson are open. Your ongoing support in wearing masks on site and social distancing is also appreciated.

Our residents are keeping their bodies and brains active through hallway walks, jigsaw and word puzzles, and books.

Please note that our phone number has changed to 07 5329 5300 until further notice.


Immanuel Gardens Aged Care, Buderim

The Public Health Unit has officially lifted the lockdown at Immanuel Gardens. 

Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations. 


Northridge Salem Aged Care, Toowoomba

We have no new cases of COVID-19 at Northridge Salem today. Our total number of positive cases is 13 residents and six staff since 5 January.

Palm Place

Our visiting hours remain the same (9am-11 and 1pm-3pm weekdays) for the time being. Please continue to remain mindful of social distancing, sanitise your hands regularly, wear your surgical mask, and meet with your loved one outside if possible.

A reminder we can currently only accommodate two visitors at a time, for a maximum of one hour, and any children who visit must be fully vaccinated. Please continue to call in advance to make a visit booking so we can accommodate as many visits as possible.

Magnolia Manor and Camelia Court remain closed

While case numbers continue to trend in the right direction at Northridge, we need to keep Magnolia Manor and Camelia Court closed for now until the Public Health Unit gives us the go-ahead to re-open.


Orana Aged Care, Kingaroy

Orana is open to visitors. Due to the high rates of community transmission of COVID-19, we will welcome visitors from 10am-3pm daily, with up to two visitors per resident at a time for a maximum of one hour. Visitors must wear a surgical mask while on site.

If you are unable to make these times or would like to discuss alternative visiting arrangements, please contact the office.


Salem Hume Street

In great news, there are no new cases of COVID-19 to report and the Public Health Unit has officially lifted our lockdown.

Nova is now open to visitors. Visiting hours will be 9-11am, 1-3pm and 6.30-7.30pm. Welcome back!

To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking. Up to two people can visit at a time, with visits limited to one per day. Please wear a surgical mask at all times while on site.

Tulip visiting hours remain the same, including 9-11am, 1-3pm and 6.30-7.30pm daily. Bookings are required please.


St Andrew’s Aged Care, Tallebudgera

Some good news to end the week on! We have no new cases of COVID-19 at St Andrews.

Therefore, our total case numbers remain at 14 staff and one resident since 10 January.


St Paul’s Aged Care, Caboolture

The Public Health Unit has officially lifted the lockdown at St Paul’s. 

Visiting hours are 8.30am-4pm Monday to Friday and 8.30am-12.30pm on weekends and Public Holidays. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations. 


Tabeel Aged Care, Laidley

Good news again today – we have no new cases of COVID-19 among our residents or staff. This means our total number of cases since 27 December remains at 28 positive residents and 32 positive staff.

We are continuing to work with the Public Health Unit to determine when lockdown may be lifted. We are hoping for early next week.

You are still welcome to visit your loved ones over the weekend. Visiting hours at the Hostel are between 9am and 1pm daily and at the Nursing Home between 1pm and 3pm daily.

Our residents are of course very much enjoying seeing friends and family in person again. One-on-one activities and movies are helping keep everyone busy between catch-ups.


Trinder Park Aged Care, Woodridge

Some great news to finish the week on – we have no new cases of COVID-19 among our residents or staff. Our total cases remain at 16 positive residents and 35 positive staff since 25 December.

We are continuing to work with the Public Health Unit to determine when lockdown may be lifted – we are hoping this may happen early next week. The good news is that we are open to visitors, and you are welcome on site from 9am-12pm daily.

The good progress at Trinder Park is keeping resident spirits high. Yesterday we celebrated the 93rd birthday of our much-loved resident, June. June gets involved in most of our activities, so is well-known at Trinder Park. The Lifestyle team organised a small gift for her and we took her to Pop’s Café for a birthday coffee and a sing-along with our Music Therapist, Sarah.


Wahroonga Aged Care, Biloela

Good news – we have no further cases of COVID-19 among staff or residents to report! Our total number of cases remains at one staff member since 18 January.

While case numbers are tracking in the right direction, we continue to be guided by the Public Health Unit and other government agencies in managing the situation.

We are keeping our Dawson residents engaged with activities like balloon tennis, visits from staff, armchair travel via the Apple TV, music, and a sing-along!


Zion Aged Care, Nundah

Unfortunately three residents have tested positive to COVID-19 today. This brings our total cases since 31 December to 16 staff and five residents.

On advice from the PHU, an area on level 2 will be locked down. In areas that aren’t in lockdown, residents are being encouraged to stay in their rooms, although they can move around their cohort area. As you can imagine, the residents are disappointed by this turn of events, however, they remain in good spirits.

We remain open to visitors on the first floor. Visiting hours are 9am-12pm daily, with a maximum of two visitors per resident at a time for up to one hour. To assist with managing our visitor numbers, please call on 3266 5911 to book a visit time.


Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.


Retirement Living – General update

As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.


Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.


Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.



  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.


Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.