COVID-19 Update – 20 January 2022
Click the site name or service for today’s update.
For information on Home Care and Retirement Living, click the links below:
Cooinda Aged Care, Gympie
Two residents have unfortunately tested positive to COVID-19 overnight. We have no new staff cases, so our total cases since 11 January is now 16 residents and 15 staff.
Please note that if you need to get in touch with us, our phone number has changed effective immediately. Please call us on 5329 5300 until further notice.
In line with Public Health Unit guidance, Hibiscus and Jacaranda remain closed to visitors.
Our residents were kept engaged and connected today with hallway walks, jigsaw puzzles, hallway concerts, ‘name the baby’ games, word games, trivia new books and more!
Immanuel Gardens Aged Care, Buderim
The Public Health Unit has officially lifted the lockdown at Immanuel Gardens.
Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.
Northridge Salem Aged Care, Toowoomba
We have no new cases of COVID-19 at Northridge Salem today. Our total number of positive cases is 13 residents and six staff since 5 January.
Palm Place open to visitors
Palm Place remains remain open to visitors on weekdays from 9am-11am and 1pm-3pm. Please keep visitors to two people at a time, for a maximum of one hour, with surgical masks worn at all times. Please also ensure any children who come to visit are fully vaccinated.
To assist us in managing visitor numbers, please continue to call in advance to make a visitor booking. This will help us to make sure your visit runs smoothly.
Magnolia Manor and Camelia Court remain closed
Unfortunately, Magnolia Manor and Camelia Court remain closed to visitors for now. We will continue to assist with Facetime and phone calls, so please call to book a time and we’ll do our best to accommodate.
Orana Aged Care, Kingaroy
Orana has now been out of lockdown for a week with no further signs or symptoms in our residents. Due to the high rates of community transmission of COVID-19, we will welcome visitors from 10am-3pm daily, with up to two visitors per resident at a time for a maximum of one hour. Visitors must wear a surgical mask while on site.
If you are unable to make these times or would like to discuss alternative visiting arrangements, please contact the office.
Salem Hume Street
In great news, there are no new cases of COVID-19 to report and the Public Health Unit has officially lifted our lockdown from tomorrow (21 January).
Nova will re-open to visitors from tomorrow. Visiting hours will be 9-11am, 1-3pm and 6.30-7.30pm. Welcome back!
To help us maintain a safe environment and ensure all residents have an opportunity to see their loved ones, please call to make a visitor booking. Up to two people can visit at a time, with visits limited to one per day. Please wear a surgical mask at all times whilst on site.
Tulip visiting hours remain the same, including 9-11am, 1-3pm and 6.30-7.30pm daily. Bookings are also required please.
St Andrew’s Aged Care, Tallebudgera
Once again we have no new cases of COVID-19 among our residents or staff. Our total cases remain at 14 staff and one resident since 10 January.
Tally residents have been able to leave their rooms today and meet in designated areas.
Burleigh residents are continuing to get out and about, with word games on today’s agenda.
Camelia residents remain in their wing whilst we await test results. Where weather permits, we have assisted some residents to get outside for one-on-one walks or fresh air.
St Paul’s Aged Care, Caboolture
The Public Health Unit has officially lifted the lockdown at St Paul’s.
Visiting hours are 8.30am-4pm Monday to Friday and 8.30am-12.30pm on weekends and Public Holidays. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.
Tabeel Aged Care, Laidley
Once again we have no new cases of COVID-19 at Tabeel. Our total number of positive cases since 27 December remains at 28 residents and 32 staff.
Visitors are welcome at the Hostel between 9am and 1pm daily, and at the Nursing Home between 1pm and 3pm daily. Visits are limited to two people at a time, and a surgical mask must be worn at all times.
We are continuing with our daily activities program and our residents have enjoyed puppy visits, watching movies and one-on-one activities with our Lifestyle team.
Trinder Park Aged Care, Woodridge
We have no new cases of COVID-19 among our residents or staff. Our total cases remain at 16 residents and 35 staff since 25 December.
Residents have been able to return to communal dining and are enjoying socialising over meals again.
Trinder Park continues to be open to visitors from 9am-12pm each day. If your loved one is in Kawana, please call the office to arrange a meeting outdoors.
Visits are limited to two people at a time for a maximum of one hour. Please wear a surgical mask the entire time you’re on site and complete the latest entry declaration on arrival.
Wahroonga Aged Care, Biloela
We have no further cases of COVID-19 among staff or residents reported overnight. Our total number of cases is one staff member since 18 January.
We continue to be guided by the Public Health Unit and other government agencies as we implement our Outbreak Management Plan.
While Dawson Wing remains in precautionary lockdown, we are keeping residents busy and engaged. Music was played throughout the day for residents, with one-on-one visits from our team. We also started to organise virtual visits for some residents.
Zion Aged Care, Nundah
We remain open to visitors 9am–12pm daily, with up to two visitors per resident at a time for a maximum of one hour. To assist with managing our visitor numbers, please contact us on 3266 5911 to book in a visitation time.
Contacting COVID impacted sites
- Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
- If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.
Retirement Living – General update
As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:
- So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
- If there is a positive case in the village, we will close the common areas and do a deep clean.
- If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
- I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
- If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
- If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
- If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.
Home Care Services
We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.
- You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
- If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
- Please ask us if you need extra services while isolating, such as shopping or medication management.
- Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
- You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.
- If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
- Please feel free to call us between these calls if you need assistance.
- Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
- For more information, you can ask your support worker or phone your service directly.