COVID-19 Update – 18 May 2022

May 2022

All Lutheran Services sites are open to visitors except for:

  • The Terrace at Immanuel Gardens, Buderim

These areas are closed to visitors due to some residents testing positive to COVID-19.

To help maintain the health and safety of our residents, all visitors are asked to please complete a Rapid Antigen Test (RAT) before arriving on site. RATs will also be available at reception areas, however it would be appreciated if tests can be completed before entering the premises. 

In compliance with Qld Government Aged Care Direction 12, visitors are required to please:    

  • Wear a surgical mask  
  • Sign a health declaration prior to entry 
  • Supply evidence they are fully vaccinated against COVID-19.

Please note, although the Queensland Government has announced the relaxation of the vaccination requirement for entry to some venues from 14 April, this does not apply to residential aged care. Visitors are required to be fully vaccinated and must continue to wear a mask at all times when on site. 

The Qld Chief Health Officer has directed that you cannot enter any residential aged care facility if you:   

  • Have been diagnosed with COVID-19 in the last 14 days   
  • Have been overseas in the last 14 days   
  • Lived or worked in a Restricted Area in the last 14 days   
  • Are in quarantine as a Close Contact of a diagnosed person, or because you live with a Close Contact   
  • Have a temperature greater than 37.5˚C degrees or have other symptoms consistent with COVID-19   
  • Are waiting on COVID-19 test results.   

 

Click the site name or service for today’s update and visiting hours.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah

 

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


 

Cooinda Aged Care, Gympie

Cooinda is open to visitors during the following hours: 

  • Monday to Friday: 9am–5pm
  • Saturday, Sunday & Public Holidays: 9am–3pm 

 

Immanuel Gardens Aged Care, Buderim

20 residents and 15 staff members at Immanuel Gardens have unfortunately tested positive to COVID-19 since 4 May.

The Terrace is closed to visitors in line with Public Health Unit guidance.

Vista remains open to visitors during the following hours:

  • Monday to Friday: 8am–5pm
  • Saturday, Sunday & Public Holidays: 10am–2pm

If you would like to arrange a visit outside of these hours, please call ahead and we will do our best to make sure this can be accommodated. 

 

Northridge Salem Aged Care, Toowoomba

All of Northridge Salem is open to visitors during the following hours:

Monday to Friday: 8.30am–4pm

Saturday, Sunday & Public Holidays: 8.30am–3.30pm

 

If you would like to visit outside office hours, please press the intercom outside the front door and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones.

 

Orana Aged Care, Kingaroy

All of Orana is open to visitors during the following hours: 

  • 10am–3pm daily 

Please note, up to two people can visit a resident at a time. 

If you would like to visit outside office hours, please press the intercom outside Jasmine Court and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 

Salem Hume Street

All of Salem is open to visitors during the following hours:

8.30am–3.30pm daily

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones.

 

St Andrews Aged Care, Tallebudgera

All of St Andrews is open to visitors during the following hours: 

  • Monday to Saturday: 8.30am–4.30pm 
  • Sunday & Public Holidays: 8.30am-12.30pm  

 

St Paul’s Aged Care, Caboolture

All of St Paul’s is open to visitors during the following hours: 

  • Monday to Friday: 8.30am–4pm 
  • Saturday, Sunday & Public Holidays: 8.30am–12.30pm 

If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 

Tabeel Aged Care, Laidley

All of Tabeel is open to visitors during the following hours: 

  • Monday to Sunday: 9am–4pm 

Up to three visitors can be accommodated without a booking. If you would like to visit with a larger group, please call ahead so that we can arrange a separate space for you. If you would like to visit outside office hours, there may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 

Trinder Park Aged Care, Woodridge

All of Trinder Park is open to visitors during the following hours:  

  • 9am to 4pm daily

 

Wahroonga Aged Care, Biloela

All of Wahroonga is open to visitors during the following hours: 

  • Monday to Saturday: 8.30am–4pm 
  • Saturday, Sunday & Public Holidays: 9am–12pm 

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 

Zion Aged Care, Nundah

All of Zion is open to visitors during the following hours: 

  • Monday to Friday: 9am–4pm 
  • Saturday, Sunday & Public Holidays: 9am–12pm 

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 


Retirement Living – General update

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.   
  • If there is a positive case in the village, we will close the common areas and do a deep clean. 
  • If our Retirement Village or Home Care team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.  
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.  
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment. 
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.  
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.  

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.  

Infection control  

You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.  

If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.  

Please ask us if you need extra services while isolating, such as shopping or medication management.  

Communication  

Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.  

You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates. 

Extra supports  

If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.   

Please feel free to call us between these calls if you need assistance.  

Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.  

For more information, you can ask your support worker or phone your service directly.