COVID-19 Update – 18 January 2022

January 2022

Click the site name or service for today’s update.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah

 

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


 

Cooinda Aged Care, Gympie

Unfortunately we have had one more resident test positive to COVID-19 overnight. Another three staff members have also returned positive results, bringing our total cases to 13 positive staff and 12 positive residents since 11 January. 

Hibiscus and Jacaranda are closed to visitors. 

In accordance with Public Health Unit guidance, Jacaranda has been closed to visitors along with Hibiscus. We appreciate your understanding and support as we prioritise the safety of your loved ones at this time. 

Clarkson and Davidson remain open to visitors. Please remember to wear a surgical mask for the duration of your time on site and ensure you complete the usual sign-in declaration on arrival. 

 

Immanuel Gardens Aged Care, Buderim

The Public Health Unit has officially lifted the lockdown at Immanuel Gardens.

Visiting hours are 8am-5pm Monday to Friday and 10am-2pm on weekends. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

 

Northridge Salem Aged Care, Toowoomba

We have no new cases of COVID-19 today among our staff or residents at Northridge Salem. 

So for now, our positive case numbers remain at 13 residents and eight staff since 5 January. 

Facetime chats, phone calls and craft have been popular pursuits for residents across Northridge today. Some residents have really liked a session where a staff member reads to them from their favourite books. It’s an armchair talking books service! 

 

Orana Aged Care, Kingaroy

The Public Health Unit has officially lifted the lockdown at Orana.

We welcome visitors between 10am-3pm daily. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

 

Salem Hume Street

One additional staff member has tested positive at Salem. Once again, we have no new residents that have tested positive. 

Given the level of community spread, the Darling Downs Public Health Unit has requested that we only report staff cases that present a risk of infection to the site. Therefore, our staff numbers have been adjusted today.  

In total, we now have five residents and one staff member test positive since 11 January.  

Tulip visiting hours are 9-11.30am, 1-3pm and 6.30-7.30pm daily. Please call us to make a booking so we can manage visitor numbers and ensure your visit runs smoothly.  

Residents in Nova will be able to socialise in their designated areas starting tomorrow (Wednesday, 19 January). In great news, we are also recommencing our normal activities program . 

 

St Andrew’s Aged Care, Tallebudgera

Today we have had two more staff members test positive to COVID-19. We have no more cases among our residents and our total number of positive cases is 14 staff and one resident since 10 January. 

Residents who have received negative results from last week’s PCR testing are now able to get out and about of their rooms and into designated areas. 

Our team has been helping residents to enjoy the warm weather and sunshine, assisting with one-on-one walks. It has been so beautiful outside and everyone enjoyed spending time in the sunshine. 

We are grateful for your ongoing patience and understanding as we continue to be follow the Public Health Unit’s guidance regarding lockdown. Thank you for your support of our team during this time. 

 

St Paul’s Aged Care, Caboolture

The Public Health Unit has officially lifted the lockdown at St Paul’s.

Visiting hours are 8.30am-4pm Monday to Friday and 8.30am-12.30pm on weekends and Public Holidays. Up to two people can visit at one time for up to one hour in your loved one’s room. Please continue to wear a surgical mask whilst on site and complete the latest entry declarations.

 

Tabeel Aged Care, Laidley

Overnight, one more resident has unfortunately tested positive COVID-19. We have no new staff cases. This brings our total cases to 32 staff and 28 residents since 27 December. 

Today residents spent the day doing exercise, mind games, playing darts in Bunya and Bobs. There’s never a dull moment with the Lifestyle team around!  

Just a reminder that our Nursing Home will open to visitors again from Wednesday afternoon (January 19) from 1pm-3pm. 

Please keep visitors to two people at a time, wear a surgical mask and complete the usual entry declarations. If your loved one lives in a room with other groups, please call 5466 8300 during business hours to make a visitor booking. Unfortunately visits are not possible for residents who remain positive and in isolation.

Our Hostel remains open daily from 9am-12pm.

 

Trinder Park Aged Care, Woodridge

We once again have no new cases among our residents. Unfortunately, another three of our staff members have tested positive for COVID-19.  

That brings our total cases to 35 positive staff and 16 positive residents since 25 December. 

In consultation with the Public Health Unit, Trinder Park will re-open to visitors from 9am-12pm tomorrow (Wednesday, 19 January). Naturally we’re all very excited to be able to see friends and loved ones again.  

With COVID-19 continuing to circulate in the community, we appreciate your support with our new visiting requirements. We will initially be opening from 9am to 12pm daily. Visits are up to two people at a time for one hour in your loved one’s room or designated area. Please wear a surgical mask at all times and complete the usual sign-in declaration on arrival 

If your loved one is in Kanawa, please phone first so that we can arrange a meeting outdoors.

Our residents stayed engaged today with a range of activities. Today we started getting in the spirit of Australia Day with an Aussie song concert and by getting out and enjoying the sunshine.

 

Wahroonga Aged Care, Biloela

One staff member at Wahroonga today unfortunately tested positive for COVID-19.  

Our team is prepared and is now implementing our Outbreak Management Plan. As a precautionary measure, the Public Health Unit (PHU) has locked down Dawson Wing to all visitors until further notice and Personal Protective Equipment (PPE) has been upgraded for all staff. 

All residents and staff will be tested as soon as possible.  

We will continue to be guided by the local PHU and work closely with relevant Government agencies to contain and manage the situation. 

Keeping our staff, residents and families informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been enacted.  

Should we receive advice that your loved one tests positive, rest assured we will personally call you immediately. 

Please be aware if our office telephones become overwhelmed with enquiries, we will establish a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.  

If required, we may phone you to provide a timely update. This may come from a number you do not recognise. You can also call our contact centre directly on 1800 243 935. 

Please be reassured that our highest priority is the health and wellbeing of the people in our care, and the staff who provide this care. 

 

Zion Aged Care, Nundah

We remain open to visitors 9am and 12pm daily, with up to two visitors per resident at a time for a maximum of one hour. To assist with managing our visitor numbers, please contact us on 3266 5911 to book in a visitation time.

 

Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.

 


Retirement Living – General update

As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with a aged care services and that services has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.

 

Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.

 

Communication

  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.

 

Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.