COVID-19 Update – 15 January 2022

January 2022

Click the site name or service for today’s update.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrew’s Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah



For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


Cooinda Aged Care, Gympie

It was wonderful to see some familiar faces today when Jacaranda re-opened to visitors today! Please remember to wear a surgical mask and complete the usual sign-in process when you arrive.

Overnight we unfortunately had one resident and two staff members test positive for COVID-19. Our total cases since 11 January is now seven staff and 10 residents. This means Hibiscus will remain in lockdown for the timebeing.

Clarkson and Davidson remain open to visitors.

We continue to implement our Outbreak Management Plan and work with the local Public Health Unit and other government agencies to manage the situation.


Immanuel Gardens Aged Care, Buderim

Vista and the Terrace continue to welcome visitors between 9am and 12pm daily. Up to two people can visit at one time for up to one hour in your loved one’s room. We do need you to wear a surgical mask whilst you are on site. Thanks for your understanding and support as we work to keep everyone safe and healthy.


Northridge Salem Aged Care, Toowoomba

I’m pleased to report that we have no new cases of COVID-19 among our residents. However, we have one staff member who has tested positive, although they have not been at work.

This brings our total to 13 residents and eight staff who have tested positive since 5 January.

Your loved ones remain in good spirits and continue to benefit from your Facetime calls and deliveries of gifts. Please keep them coming, and if you need assistance setting up a call our team is happy to help.


Orana Aged Care, Kingaroy

We welcome visitors between 10am and 3pm daily. Up to two people can visit at one time for up to one hour in your loved one’s room. We do need you to wear a surgical mask while you are on site. .


Salem Hume Street

Unfortunately an additional staff member tested positive for COVID-19 today. This means our total number of cases since 11 January is five residents and two staff members.

In consultation with the Public Health Unit, Salem Hume Street will remain in lockdown.

We continue to engage our residents in fun activities such as arts and crafts, bingo, socially distanced dancing, and pet therapy.

As always, if you would like to speak to your loved one, please call the office if you do not have a direct line and we will assist.


St Andrew’s Aged Care, Tallebudgera

Unfortunately an additional two of staff members have tested positive for COVID-19 overnight. In some comforting news, no more residents have tested positive. This brings our total number of positive cases to one resident and eight staff since 10 January.

While we remain in lockdown, our staff have been helping residents to send messages to each other, and our Lifestyle team is keeping residents engaged in their rooms with music sessions, viewings of their favourite documentaries and TV shows, and enabling virtual visits with loved ones.

If you’d like to book in a virtual visit, please just phone or email us.


St Paul’s Aged Care, Caboolture

Good news to share today – we have no new cases of COVID-19 in either our residents or staff. Our total number of positive cases is four staff since 4 January.

We are cautiously optimistic that we will open to visitors later next week. Of course, that will be in consultation with the Public Health Unit.

Thank you to all the staff and families who have worked hard to keep our residents safe.


Tabeel Aged Care, Laidley

In good news, we have no new cases of COVID-19 among residents or staff. This means we remain at a total to 29 positive staff and 27 positive residents since 27 December.

Today we welcomed visitors back to the Hostel. Due to the high number of community COVID-19 cases and our strict infection control protocols, please keep visitors to two people at a time, surgical masks need to be worn and usual entry declarations completed. Visits will also take place within your loved one’s room. Visiting hours are 9am-12pm.

We are hoping visitors can also be welcomed back to the Nursing Home again from mid-next week. We will continue to be guided by the Public Health Unit on the timing.

Residents have been enjoying the nice weather with some walks around our blooming gardens.


Trinder Park Aged Care, Woodridge

Great news to report today – we have no new cases of COVID-19 in either our residents or staff. Things seem to be stabilising and we hope this is a good sign of things to come!

Our total number of cases remains at 30 positive staff and 16 positive residents since 25 December.

We continued with Lifestyle activities today, including one-on-one visits and games.

Just a reminder that Melaleuca, Lilly Pilly and the Nursing Home remain locked down. Visitors are welcome to other areas, with two visitors at a time welcome at Karri Court, Rosewood and the Hostel between 9am and 12pm daily.


Wahroonga Aged Care, Biloela

Fortunately, we have no cases of COVID-19 at this location Wahroonga.  


Zion Aged Care, Nundah

We remain open to visitors 9am and 12pm daily, with up to two visitors per resident at a time for a maximum of one hour. To assist with managing our visitor numbers, please contact us on 3266 5911 to book in a visitation time.


Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.


Retirement Living – General update

As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with a aged care services and that services has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.


Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.


Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.



  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.


Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.