COVID-19 Update – 14 July 2022

July 2022

All Lutheran Services sites are fully open to visitors except for:

  • Cooinda Aged Care, Gympie – Fern wing  
  • Immanuel Gardens, Buderim – The Vista
  • St Andrews Aged Care, Tallebudgera 
  • Trinder Park, Woodridge – Rosewood House 

These areas may be in isolation or have some visitor precautions in place due to residents testing positive to COVID-19. Please contact the site for more information if you wish to visit.

The Queensland Government has announced that from Thursday 30 June 2022, vaccination requirements for visitors to aged care will change. There will be no COVID-19 vaccination requirements for visitors to aged care. However, mandated COVID–19 vaccination requirements continue to be in place for our staff.

Visitors will still need to wear surgical masks at all times while in indoor spaces and will need to comply with any PPE or protective measures that are in place.

The Queensland Government continues to mandate other COVID-19 related entry requirements for aged care services.

You will still be required to sign a health declaration when you enter the aged care home and will be unable able to visit if you:

  • have COVID-19
  • recently had COVID-19 and it has been 7 days or less since your isolation period ended (unless an exception applies to you)
  • are a close contact, unless in exceptional or compassionate circumstances
  • have recently had a COVID-19 test and you are waiting to receive the results (except for tests due to surveillance testing obligations)
  • have COVID-19 symptoms.

While not mandated, in the interest of the safety of our residents and staff we respectfully request that all visitors complete a Rapid Antigen test (RAT) in the 72 hours before entry. Please ask for a free RAT test at reception.

Of course, with COVID and the flu still circulating widely in the community we also need to maintain our safety and hygiene practices. Please wash your hands frequently and thoroughly and practice social distancing.

 

Click the site name or service for today’s update and visiting hours.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrews Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah

 

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


Cooinda Aged Care, Gympie

Eight residents and six staff members have unfortunately tested positive at Cooinda since 7 July.

Fern is in isolation and closed to visitors in line with Public Health Unit guidance.

The rest of Cooinda is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 9am–5pm
  • Saturday, Sunday & Public Holidays: 9am–3pm

If you are planning to visit, please continue to take a Rapid Antigen Test before entering the site and wear your mask. We really appreciate your cooperation.

If you would like to arrange a visit outside of office hours, please call ahead and we will do our best to make sure this can be accommodated.

Immanuel Gardens Aged Care, Buderim

Eleven residents in The Vista wing and two staff members have unfortunately tested positive for COVID-19 since 9 July. 

The Vista is open, with the following visitor requirements:

  • Please call reception to pre-book all visits.
  • Visiting times are within business hours of 9am-4.30pm weekdays and 10am-4pm weekends.
  • Up to two people can visit at a time for a maximum of one hour.
  • All visits must take place in residents’ rooms.
  • All visitors are asked to complete a Rapid Antigen Test before arrival and wear a mask onsite.

The Terrace remains open to visitors and we encourage you to take a Rapid Antigen Test before arriving. Our preferred visiting hours are:

  • Monday to Friday: 8am–5pm
  • Saturday, Sunday & Public Holidays: 10am–2pm

If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.

St Andrews Aged Care, Tallebudgera

Twenty-two residents and six staff members have unfortunately tested positive to COVID-19 since 26 June. 

All of St Andrews is currently open to visitors. 

We have some visitor precautions in place to stay COVID-19 safe, including calling ahead to book a visit and keeping visits to one hour with up to two people at a time.  

Our preferred visiting hours are: 

  • Monday to Saturday: 8.30am-4.30pm 
  • Sunday & Public Holidays: 8.30am-12.30pm 

If you are not able to visit within these times, please call us and we can make alternate arrangements. 

If you are planning to visit, please continue to take a Rapid Antigen Test before entering the site and wear your mask. We really appreciate your cooperation. 

Trinder Park Aged Care, Woodridge

Three residents in Rosewood House and one staff member have unfortunately tested positive for COVID-19 since 13 July.  

We are implementing our Outbreak Management Plan and working closely with the local Public Health Unit and relevant Government agencies to contain and manage the situation. 

Rosewood House is in isolation and closed to general visitors. 

Visits to this area are by appointment only so appropriate precautions can be taken. Please call the service manager to organise any required visits. 

The rest of Trinder Park is open to visitors as normal. Our preferred visiting hours are: 

  • 9am–4pm daily 

If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated. 

If you are planning to visit, please continue to take a Rapid Antigen Test before entering the site and wear your mask. We really appreciate your cooperation. 

Wahroonga Aged Care, Biloela

The Public Health Unit has confirmed that Wahroonga is now out of isolation. 

All areas of Wahroonga are open to visitors. 

Our preferred visiting hours are: 

  • Monday to Friday: 8am–4pm 
  • Saturday, Sunday & Public Holidays: 8am–12pm  

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones.

If you are planning to visit, please continue to take a Rapid Antigen Test before entering the site and wear your mask. We really appreciate your cooperation. 

Zion Aged Care, Nundah

The Public Health Unit has confirmed that Zion is now out of isolation. 

All of Zion is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 9am–4pm
  • Saturday, Sunday & Public Holidays: 9am–3pm

If you would like to visit outside office times, please press the intercom outside the front door and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

If you are planning to visit, please continue to take a Rapid Antigen Test before entering the site and wear your mask. We also kindly ask that visitations occur in the residents’ rooms or outdoors, not the communal areas. We really appreciate your cooperation. 

 

Northridge Salem Aged Care, Toowoomba

All of Northridge Salem is open to visitors. Our preferred visiting hours are:

Monday to Friday: 8.30am–4pm

Saturday, Sunday & Public Holidays: 8.30am–3.30pm

 

If you would like to visit outside office hours, please press the intercom outside the front door and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones.

 

Orana Aged Care, Kingaroy

All of Orana is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 8.30am-4.30pm 
  • Saturday & Sunday: 10am-3pm 

If you would like to visit outside office hours, please press the intercom outside Jasmine Court and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 

Salem Hume Street

All of Salem is open to visitors. Our preferred visiting hours are:

8.30am–3.30pm daily

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones.

 

St Paul’s Aged Care, Caboolture

All of St Paul’s is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 8.30am–4pm 
  • Saturday, Sunday & Public Holidays: 8.30am–12.30pm 

If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. There may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 

 

Tabeel Aged Care, Laidley

All of Tabeel is open to visitors. Our preferred visiting hours are:

  • Monday to Sunday: 9am–4pm 

Up to three visitors can be accommodated without a booking. If you would like to visit with a larger group, please call ahead so that we can arrange a separate space for you. If you would like to visit outside office hours, there may be a slight delay to respond and complete the screening process, however, we will do our best to make sure all visits are accommodated with your loved ones. 


Retirement Living – General update

  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.   
  • If there is a positive case in the village, we will close the common areas and do a deep clean. 
  • If our Retirement Village or Home Care team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.  
  • I encourage you to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.  
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment. 
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you.  
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.  

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.  

Infection control  

You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you arrange to be tested.  

If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.  

Please ask us if you need extra services while isolating, such as shopping or medication management.  

Communication  

Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.  

You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates. 

Extra supports  

If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.   

Please feel free to call us between these calls if you need assistance.  

Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.  

For more information, you can ask your support worker or phone your service directly.