COVID-19 Update – 11 January 2022

January 2022

The following sites are in full or partial lockdown. Click the site name or service for more information.

Cooinda Aged Care, Gympie

Salem Hume Street, Toowoomba

Tabeel Aged Care, Laidley

Zion Aged Care, Nundah

Immanuel Gardens Aged Care, Buderim

Orana Aged Care, Kingaroy

St Paul’s Aged Care, Caboolture

Trinder Park Aged Care, Woodridge

Northridge Salem Aged Care, Toowoomba

St Andrew’s Aged Care, Tallebudgera

 

For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


 

Cooinda Aged Care in partial lockdown

Due to a staff member testing positive to COVID-19 and another being a close contact, Cooinda is in partial lockdown. Parts of Jacaranda and Hibiscus are now closed to visitors with some residents now isolating in their rooms.

We have personally called the families of impacted residents. If you have not received a call, your loved one is not part of the lockdown and you are welcome to visit them.

Please be assured that our team is prepared and are now implementing our Outbreak Management Plan and PPE has been upgraded.

Residents and staff will be tested as advised by the Public Health Unit.

We will continue to be guided by the PHU and work closely with relevant Government agencies to contain and manage the situation.

Keeping our staff, residents and families informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been enacted. Should we receive advice that your loved one tests positive, rest assured we will personally call you immediately.

Salem Hume Street

A resident of Salem Hume Street Aged Care has today tested positive for COVID-19.

Our team is prepared and is now implementing our Outbreak Management Plan. As a precautionary measure, the PHU has locked down Salem Hume Street to all visitors until further notice and PPE has been upgraded for all staff.

All residents and staff will be tested as soon as possible. We will advise when we know more. We will keep everyone updated as to when the tests are being conducted and when results are known.

We will continue to be guided by the PHU and work closely with relevant Government agencies to contain and manage the situation.

Keeping our staff, residents and families informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been enacted. Should we receive advice that your loved one tests positive, rest assured we will personally call you immediately.

Tabeel Aged Care, Laidley

Today we have three more positive residents.

This brings the total to 29 positive staff and 25 positive residents.

We’re pleased to advise that residents of the hostel can now get out and about and socialise with other residents if they are asymptomatic and well, although the hostel will remain closed to visitors for now.

Zion Aged Care, Nundah

There have been no new cases today for residents or staff.

In addition to that, there are no residents showing symptoms onsite and we are starting to welcome back staff that are cleared to return to work.

In total, we now have 10 staff and two residents who have tested positive.

To help keep everyone safe, all residents and staff will be PCR tested again tomorrow (12 January).

Our residents are enjoying being out and about again and socialising in their designated living areas. Today’s activities have included Snakes and Ladders, basketball and art. We also continue room and virtual visits to keep your loved one connected and engaged.

Immanuel Gardens Aged Care, Buderim

There have been no new cases today for residents or staff.

In total, we have four staff who have tested positive.

The Vista continues to be open to visitors. If you are planning a visit to the Vista, please remember to wear a surgical mask. Up to two people can visit at one time in your loved one’s room between 9am and 12pm. Visits are limited to 1 hour.

The Terrace re-opened to visitor today much to our residents’ delight! If you are planning a visit to the Vista, please remember to wear a surgical mask. Up to two people can at one time in your loved one’s room between 9am and 12pm. Visits are limited to 1 hour.

All regular lifestyle activities are back. Residents can enjoy bingo, walks in the garden, chess club, table games, morning teas, music concerts on the big screen, afternoon tea and ice creams, bird feeding, gardening and much more!

Orana Aged Care, Kingaroy

We have no new cases today for residents or staff.

Our total positive cases remain at one staff member and no residents.

Residents are continuing to get out and about in their designated living areas in a socially distant manner. However, for everyone’s safety, we will remain closed to visitors at this time.

St Paul’s Aged Care, Caboolture

We have no new cases today for residents or staff.

Our total number of positive cases remains at four staff.

We appreciate your understanding and support as we continue to implement our Outbreak Management Plan and follow strict infection control procedures.

Our Lifestyle team is continuing to support our residents to remain physically and mentally engaged with activities including one-on-one walks through the garden.

Trinder Park Aged Care, Woodridge

Today we have one more positive staff member.

In total, 28 positive staff and 15 positive residents have tested positive.

In accordance with PHU guidance, Melaleuca, Lilly Pilly and the Nursing Home remain locked down. Visitors are welcome to other areas, with two visitors at a time welcome at Karri Court, Rosewood and the Hostel between 9am and 12pm daily.

Families of residents who are unable to see visitors are welcome to drop off a working phone, tablet or radio and staff will assist residents to use these to stay connected. Lifestyle activities this week include bingo and hangman, supervised walks and physical activities, and a socially distanced music session in the areas not locked down.

Northridge Salem Aged Care, Toowoomba

Today we have one more positive staff member.

In total, we have four positive staff members and three positive residents.

Our Lifestyle Team has been assisting residents to Facetime with their families, which has brought a lot of joy.

St Andrew’s Aged Care, Tallebudgera

One resident and one staff member have tested positive today.

In total, we have one resident and three staff members who have tested positive.

We are working with the PHU to determine the staff and resident testing regime moving forward and we will our residents, staff and families updated.

St Andrews remains in lockdown, with our lifestyle team keeping residents connected and engaged. Our lifestyle team have created and distributed activity packs to our residents and Chaplain Kathy is conducting socially distanced one-on-one meetings and hosting additional activities. All residents remain in good spirits and are doing well.

 

Contacting COVID impacted sites

  • Please continue to phone the service directly. However, please be aware should our office telephones be overwhelmed with enquiries, we have established a temporary 24/7 overflow contact centre to ensure your calls are always answered. This centre will be able to receive your call and answer most of your general queries. Should you need more personal information on how your loved one is going they will be able to take a message and ensure someone calls you back.
  • If required, we may phone nominated contacts to provide a timely update. This may come from a number you do not recognise.

 


Retirement Living – General update

  • As independent living services we will not be provide daily updates on resident cases in our retirement villages. However, we would like to advise the following:
  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
  • If there is a positive case in the village, we will close the common areas and do a deep clean.
  • If our Retirement Village or Homecare team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
  • I encourage to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you at this time.
  • If your village is co-located with a aged care services and that services has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.

 

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.

 

Infection control

  • You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you make arrangements to be tested.
  • If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
  • Please ask us if you need extra services while isolating, such as shopping or medication management.

 

Communication

  • Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
  • You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.

 

Extra supports

  • If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
  • Please feel free to call us between these calls if you need assistance.
  • Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
  • For more information, you can ask your support worker or phone your service directly.