Find our services near you
COVID-19 Update – 7 September 2022
September 2022
All Lutheran Services sites are fully open to visitors.
The Queensland Government has announced that from Thursday 30 June 2022, vaccination requirements for visitors to aged care will change. There will be no COVID-19 vaccination requirements for visitors to aged care. However, mandated COVID–19 vaccination requirements continue to be in place for our staff.
Visitors will still need to wear surgical masks at all times while in indoor spaces and will need to comply with any PPE or protective measures that are in place.
The Queensland Government continues to mandate other COVID-19 related entry requirements for aged care services.
You will still be required to sign a health declaration when you enter the aged care home and will be unable able to visit if you:
- have COVID-19
- recently had COVID-19 and it has been 5 days or less since your isolation period ended (unless an exception applies to you)
- are a close contact, unless in exceptional or compassionate circumstances
- have recently had a COVID-19 test and you are waiting to receive the results (except for tests due to surveillance testing obligations)
- have COVID-19 symptoms.
While not mandated, in the interest of the safety of our residents and staff we respectfully request that all visitors complete a Rapid Antigen test (RAT) in the 72 hours before entry. Please ask for a free RAT test at reception.
Of course, with COVID and the flu still circulating widely in the community we also need to maintain our safety and hygiene practices. Please wash your hands frequently and thoroughly and practice social distancing.
Please click the site names below for today’s update and visiting hours.
Immanuel Gardens Aged Care, Buderim
Northridge Salem Aged Care, Toowoomba
Salem Hume Street, Toowoomba
St Andrews Aged Care, Tallebudgera
St Paul’s Aged Care, Caboolture
Trinder Park Aged Care, Woodridge
For information on Home Care and Retirement Living, click the links below:
Cooinda Aged Care, Gympie
All of Cooinda is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 9am–5pm
- Saturday, Sunday & Public Holidays: 9am–3pm
If you would like to arrange a visit outside of office hours, please call ahead and we will do our best to make sure this can be accommodated.
Immanuel Gardens Aged Care, Buderim
All of Immanuel Gardens is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8am–5pm
- Saturday, Sunday & Public Holidays: 10am–2pm
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
Northridge Salem Aged Care, Toowoomba
All of Northridge Salem is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8.30am–4pm
- Saturday, Sunday & Public Holidays: 8.30am–3.30pm
If you would like to visit outside office hours, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Orana Aged Care, Kingaroy
All of Orana is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8.30am-5pm
- Saturday & Sunday: 10am-3pm
If you would like to visit outside office hours, please press the intercom outside Jasmine Court and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Salem Hume Street
All of Salem Hume Street is open to visitors. Our preferred visiting hours are:
- 8.30am–3.30pm daily
If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
St Andrews Aged Care, Tallebudgera
All of St Andrews is open to visitors. Our preferred visiting hours are:
- Monday to Saturday: 8.30am-4.30pm
- Sunday & Public Holidays: 8.30am-12.30pm
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
St Paul’s Aged Care, Caboolture
All of St Paul’s is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8.30am–4pm
- Saturday, Sunday & Public Holidays: 8.30am–12.30pm
If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Tabeel Aged Care, Laidley
All of Tabeel is open to visitors. Our preferred visiting hours are:
- 9am–4pm daily
If you would like to arrange a visit outside of office hours, please call ahead and we will do our best to make sure this can be accommodated.
Trinder Park Aged Care, Woodridge
All of Trinder Park is open to visitors. Our preferred visiting hours are:
- 9am–4pm daily
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
Wahroonga Aged Care, Biloela
All of Wahroonga is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8am–4pm
- Saturday, Sunday & Public Holidays: 8am–12pm
If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Zion Aged Care, Nundah
All of Zion is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 9am–4pm
- Saturday, Sunday & Public Holidays: 9am–3pm
If you would like to visit outside office times, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Retirement Living – General update
- So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
- If there is a positive case in the village, we will close the common areas and do a deep clean.
- If our Retirement Village or Home Care team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
- I encourage you to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
- If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
- If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you.
- If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.
Home Care Services
We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.
Infection control
You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you arrange to be tested.
If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
Please ask us if you need extra services while isolating, such as shopping or medication management.
Communication
Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.
Extra supports
If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
Please feel free to call us between these calls if you need assistance.
Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
For more information, you can ask your support worker or phone your service directly.