COVID-19 – Latest updates and information

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COVID-19 Update – 30 November 2022

November 2022

All Lutheran Services sites are fully open to visitors, with the exception of:

If you do visit any of our sites, please note the following visitor requirements:

  • Prior to entry, please complete the electronic health declaration
  • Please do not enter if you have tested positive to COVID-19 within the past 7 days or been a close contact with someone that has
  • Please do not enter if you have COVID-19 symptoms
  • Whilst visiting, wash your hands often and social distance at all times
  • Wear a surgical mask as directed by staff
  • We request that you complete a RAT within the 72 hours before entry – please ask at reception for a free RAT kit
  • We request that you keep up to date with your vaccinations.

Please click the site names below for today’s update and visiting hours.

Cooinda Aged Care, Gympie

Immanuel Gardens Aged Care, Buderim

Northridge Salem Aged Care, Toowoomba

Orana Aged Care, Kingaroy

Salem Hume Street, Toowoomba

St Andrews Aged Care, Tallebudgera

St Paul’s Aged Care, Caboolture

Tabeel Aged Care, Laidley

Trinder Park Aged Care, Woodridge

Wahroonga Aged Care, Biloela

Zion Aged Care, Nundah


For information on Home Care and Retirement Living, click the links below:

Retirement Living

Home Care


Cooinda Aged Care, Gympie 

Five residents and eight staff members have unfortunately tested positive to COVID-19 since 28 November.

As part of our Outbreak Management Plan, Hibiscus and Jacaranda are open only to ‘essential visitors’ or ‘partners in care’ for now. Please call to book a visit, with visiting times for up to one hour at a time, for up to two people. Visits to take place in residents’ rooms.

The remainder of Cooinda is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 8.30am–4pm
  • Saturday, Sunday & Public Holidays: 8.30am–12.30pm

If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.

Immanuel Gardens Aged Care, Buderim

All of Immanuel Gardens is open to visitors. Our preferred visiting hours are: 

  • Monday to Friday: 8am–5pm 
  • Saturday, Sunday & Public Holidays: 10am–2pm 

If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated. 

Northridge Salem Aged Care, Toowoomba

All of Northridge Salem is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 8.30am–4pm
  • Saturday, Sunday & Public Holidays: 8.30am–3.30pm

If you would like to visit outside office hours, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.

Orana Aged Care, Kingaroy

All of Orana is open to visitors. Our preferred visiting hours are:  

  • Monday to Friday: 8.30am-5pm 
  • Saturday & Sunday: 10am-3pm 

If you would like to visit outside office hours, please press the intercom outside Jasmine Court and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones. 

Salem Hume Street

All of Salem Hume Street is open to visitors. Our preferred visiting hours are: 

  • 8.30am–3.30pm daily 

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones. 

St Andrews Aged Care, Tallebudgera

All of St Andrews is open to visitors. Our preferred visiting hours are: 

  • Monday to Saturday: 8.30am-4.30pm 
  • Sunday & Public Holidays: 8.30am-12.30pm 

If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated. 

St Paul’s Aged Care, Caboolture

Four residents and seven staff members have unfortunately tested positive to COVID-19 since 16 November. Cassia Lodge is in isolation and the remainder of St Paul’s remains open as per usual.

Upon advice from the local Public Health Unit, Cassia Lodge is open only to ‘essential visitors’ or ‘partners in care’ for now. Please call to book a visit, with visiting times for up to one hour at a time, for up to two people.

The remainder of St Paul’s is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 8.30am–4pm
  • Saturday, Sunday & Public Holidays: 8.30am–12.30pm

If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.

Tabeel Aged Care, Laidley

All of Tabeel is open to visitors. Our preferred visiting hours are: 

  • 9am–4pm daily

If you would like to arrange a visit outside of office hours, please call ahead and we will do our best to make sure this can be accommodated.

Trinder Park Aged Care, Woodridge

All of Trinder Park is open to visitors. Our preferred visiting hours are:

  • 9am–4pm daily

If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated. 

Wahroonga Aged Care, Biloela

All of Wahroonga is open to visitors. Our preferred visiting hours are: 

  • Monday to Friday: 8am–4pm 
  • Saturday, Sunday & Public Holidays: 8am–12pm  

If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones. 

Zion Aged Care, Nundah

All of Zion is open to visitors. Our preferred visiting hours are:

  • Monday to Friday: 9am–4pm
  • Saturday, Sunday & Public Holidays: 9am–3pm

If you would like to visit outside office times, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones. 


Retirement Living – General update
  • So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.   
  • If there is a positive case in the village, we will close the common areas and do a deep clean. 
  • If our Retirement Village or Home Care team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.  
  • I encourage you to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.  
  • If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment. 
  • If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you.  
  • If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.  

Home Care Services

We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.  

Infection control  

You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you arrange to be tested.  

If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.  

Please ask us if you need extra services while isolating, such as shopping or medication management.  

Communication  

Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.  

You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates. 

Extra supports  

If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.   

Please feel free to call us between these calls if you need assistance.  

Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.  

For more information, you can ask your support worker or phone your service directly.