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COVID-19 Update – 28 December 2022
December 2022
All Lutheran Services sites are fully open to visitors, with the exception of:
If you do visit any of our sites, please note the following visitor requirements:
- Prior to entry, please complete the electronic health declaration
- Please do not enter if you have tested positive to COVID-19 within the past 7 days or been a close contact with someone that has
- Please do not enter if you have COVID-19 symptoms
- Whilst visiting, wash your hands often and social distance at all times
- Wear a surgical mask as directed by staff
- We request that you complete a RAT within the 72 hours before entry – please ask at reception for a free RAT kit
- We request that you keep up to date with your vaccinations.
If you do visit any of our sites, please note the following visitor requirements:
- Prior to entry, please complete the electronic health declaration
- Please do not enter if you have tested positive to COVID-19 within the past 7 days or been a close contact with someone that has
- Please do not enter if you have COVID-19 symptoms
- Whilst visiting, wash your hands often and social distance at all times
- Wear a surgical mask as directed by staff
- We request that you complete a RAT within the 72 hours before entry – please ask at reception for a free RAT kit
- We request that you keep up to date with your vaccinations.
Please click the site names below for today’s update and visiting hours.
Immanuel Gardens Aged Care, Buderim
Northridge Salem Aged Care, Toowoomba
St Andrews Aged Care, Tallebudgera
St Paul’s Aged Care, Caboolture
Trinder Park Aged Care, Woodridge
For information on Home Care and Retirement Living, click the links below:
Cooinda Aged Care, Gympie
Since our last update, we have unfortunately had three additional residents and one additional staff member test positive to COVID-19. Only six residents in total are still considered to be ‘active’. Majority of active staff and residents are improving and showing no symptoms at this stage.
Jacaranda is in isolation and the remainder of Cooinda remains open as per usual.
Upon advice from the local Public Health Unit, Jacaranda is open only to ‘essential visitors’ or ‘partners in care’ for now. Please call to book a visit, with visiting times for up to one hour at a time, for up to two people.
Our preferred visiting hours are:
- Monday to Friday: 8.30am–4pm
- Saturday, Sunday & Public Holidays: 8.30am–12.30pm
If you would like to visit outside office hours, please press the intercom in front of Administration and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Immanuel Gardens Aged Care, Buderim
All of Immanuel Gardens is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8am–5pm
- Saturday, Sunday & Public Holidays: 10am–2pm
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
Northridge Salem Aged Care, Toowoomba
All of Northridge Salem is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8.30am–4pm
- Saturday, Sunday & Public Holidays: 8.30am–3.30pm
If you would like to visit outside office hours, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Orana Aged Care, Kingaroy
Unfortunately, one additional resident has tested positive to COVID-19. Mountain View, Noeller, Schmidt and Bunya are in isolation and the remainder of Orana remains open as per usual.
Upon advice from the local Public Health Unit, Mountain View, Noeller, Shmidt and Bunya are open only to ‘essential visitors’ or ‘partners in care’ for now. Please call to book a visit, with visiting times for up to one hour at a time, for up to two people.
If you would like to visit the remainder of Orana outside office hours, please press the intercom outside Jasmine Court and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Salem Hume Street
All of Salem Hume Street is open to visitors. Our preferred visiting hours are:
- 8.30am–3.30pm daily
If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
St Andrews Aged Care, Tallebudgera
No new residents have tested positive at St Andrews with 1 active resident remaining in isolation. Dove house remains in isolation and the remainder of St Andrews remains open as per usual.
Upon advice from the local Public Health Unit, Dove is open only to ‘essential visitors’ or ‘partners in care’ for now. Please call to book a visit, with visiting times for up to one hour at a time, for up to two people.
Our preferred visiting hours are:
- Monday to Saturday: 8.30am-4.30pm
- Sunday & Public Holidays: 8.30am-12.30pm
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
St Paul’s Aged Care, Caboolture
All of St Paul’s is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8.30am–4pm
- Saturday, Sunday & Public Holidays: 8.30am–12.30pm
If you would like to visit outside office hours, please press the intercom in front of Admin and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Tabeel Aged Care, Laidley
All of Tabeel is open to visitors. Our preferred visiting hours are:
- 9am–4pm daily
If you would like to arrange a visit outside of office hours, please call ahead and we will do our best to make sure this can be accommodated.
Trinder Park Aged Care, Woodridge
All of Trinder Park is open to visitors. Our preferred visiting hours are:
- 9am–4pm daily
If you would like to arrange a visit outside office hours, please call ahead and we will do our best to make sure this can be accommodated.
Wahroonga Aged Care, Biloela
All of Wahroonga is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 8am–4pm
- Saturday, Sunday & Public Holidays: 8am–12pm
If you would like to visit outside office hours, please press the intercom in front of the main entry and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Zion Aged Care, Nundah
All of Zion is open to visitors. Our preferred visiting hours are:
- Monday to Friday: 9am–4pm
- Saturday, Sunday & Public Holidays: 9am–3pm
If you would like to visit outside office times, please press the intercom outside the front door and speak to the RN on duty. We will do our best to make sure all visits are accommodated with your loved ones.
Retirement Living – General update
- So we can support you please notify the Retirement Village Manager if you receive a positive COVID-19 test result or are isolating as a close contact. We are here to assist.
- If there is a positive case in the village, we will close the common areas and do a deep clean.
- If our Retirement Village or Home Care team visit a village resident that is a close contact or is positive to COVID-19 the staff will be wearing full personal protective equipment.
- I encourage you to look after each other. If you know someone in the village who is isolating, please give them a call or pop a message of support in their letterbox.
- If you already have Home Care services with Lutheran Services they can continue – staff will wear full personal protective equipment.
- If you must isolate at home, we are happy to support you to ensure you have things like groceries, meals and medical supplies. Please just call me – even if you do not have Home Care with us. We are here to support you.
- If your village is co-located with an aged care service and that service has a COVID-19 event we will advise you that the retirement village areas shared with aged care and the village will be closed. No entry signage will be displayed at entry points and all shared areas.
Home Care Services
We would like to provide an update on how we are supporting you and keeping you and our staff safe during this time.
Infection control
You will receive a phone call from our staff before each visit to confirm you are feeling well and not displaying any COVID-19 symptoms. Please tell your carer if you feel unwell. We can help you arrange to be tested.
If you receive a positive result we will need to know as soon as possible. In this case, we can continue your home care, however our staff will need to wear the appropriate Personal Protective Equipment (PPE) such as masks and gowns.
Please ask us if you need extra services while isolating, such as shopping or medication management.
Communication
Keeping our staff and clients informed in a timely manner is a priority and our COVID-19 Response Communication Plan has been implemented.
You will be notified if a staff member that you have been in contact with tests positive. We will provide you with timely updates.
Extra supports
If you must cancel your appointments with us or if we cancel group activities, we will check in with you regularly by phone to ensure you are doing OK.
Please feel free to call us between these calls if you need assistance.
Please remember that even if you test positive for COVID-19 we can continue your services. We will wear extra personal protective equipment.
For more information, you can ask your support worker or phone your service directly.