Bring Your Own Device & Free Wifi

Stay connected and entertained during
COVID-19 restrictions

Our team are there for you, providing exceptional care and support.

Due to the restrictions that COVID-19 has placed on visits we have fast tracked our Wi-Fi capability.
You can now access free high-speed Wi-Fi at our aged care services during the COVID-19 situation.

This will enable easy access to streaming services and video calls.



What is the BYOD – Bring Your Own Device program?

The ‘Bring Your Own Device’ (or BYOD) service, is an interim arrangement to help connect residents with their loved ones. The BYOD program requires family members to provide a device for their resident to use. It can be a tablet or phone (iPhone or Android). It does not have to be a new device, an old unused one is fine.

We plan to offer a more comprehensive IT package that will be fee for service in the future.

What app will we use?

Google Duo is a videoconferencing app that is easy to use and is secure.

Why Google Duo?

  • Google Duo works with phone numbers as well as email accounts and is easy to use
  • Many people already have Gmail accounts, and where they don’t, Google is an easy and safe platform to work with.
  • Houseparty & Zoom etc. are insecure
  • FaceTime requires people to have expensive apple devices, so not a good all-round option.

How will this work?

  1. Ensure there is no password on device
  2. Download Duo from App Store or Google Play. Duo is compatible with iPhone and android devices.
  3. If you do not have a Google account, follow the prompts to create one.
  4. It will ask you for a phone number to do a verification.
    Enter your own mobile phone number and follow the prompts to verify.
  5. Connect your Google Account. To connect your Google Account, tap Agree.
  6. Open Google Duo To store phone numbers in Google Duo, make some video calls using the phone numbers your loved one will want to use—this ensures the desired phone numbers are stored in the app.
  7. Place a sticker on the back of the device and charger with
    – Resident’s name
    – your mobile number
  8. Drop off device and charger to the service.

What if my loved one struggles with technology?

Staff will be trained to use Google Duo. They will help your loved one use the app.

What if I set up other apps on the device?

You are welcome to. However, there will be no IT support to help troubleshoot. Staff are being trained in Google Duo to assist your loved one.

What IT support is there?

Staff will be available to troubleshoot for residents if they are using Google Duo, as they will be trained to use it.

What happens after the COVID-19 period?

The good news is that we are boosting our IT capabilities and will be offering a more comprehensive fee-for-service offering in the future. We will be contacting our residents and families soon to get feedback on what that service may look like.