Home Support

Frequently Asked Questions

How is Lutheran Services’ Home Support different?

We take the time to design an individual, tailored plan for your Home Support services so you receive the services you need and in a way that suits you.

How do I access funding for Home Support?

To understand if you can access government funding, you will need to visit your local Aged Care Assessment Team (ACAT).

We can help you through this process, just give us a call to start the ball rolling.

Appointments with local Aged Care Assessment Teams can be organised by:

  • Speaking to your doctor
  • Visiting the My Aged Care website
  • Phoning My Aged Care on 1800 200 422

How much support can I get?

There are four levels of Home Care packages provided through federal government funding. You will be assessed by the ACAT team as to whether you receive a basic, low, intermediate or high level of support.

What are the fees?

The Australian Government funds most of the cost and sets a cap on the maximum fees you can be asked to pay. Fees are determined by your income, not your assets.

If you are a full pensioner, the maximum basic daily fee is about $10 a day. This fee may change in line with the twice-yearly changes to the age pension.

If you are not a full pensioner, you may be asked to pay a contribution in addition to the basic daily fee.
Financial hardship assistance is available in some circumstances, and other financial assistance (for example, oxygen supplements) may be available. The My Aged Care website has detailed information about income-tested fees and a fee estimator.

Do you have a ‘fee-for-service’ option?

Yes. ‘Fee-for-service’ is a private arrangement between you and Lutheran Services. An ACAT assessment is not required. This is an option for:

  • Self-funded retirees or part pensioners
  • People who are waiting for an ACAT assessment
  • People who would like to ‘top up’ the services they are receiving through their package

What’s next?

We meet you at your home where we work together to make a care plan. We will ask you questions about your lifestyle and your goals. Personal goals are an important part of your care plan. Maintaining a healthy lifestyle or achieving independence in mobility can guide your choice of care and services.

Call 07 3858 3000 or email contact@lutheranservices.org.au to find out more about our Home Support services.